Izak Mureithi

Results-driven Operations Team Lead with 4+ years of experience at Amazon Pharmacy. Skilled in optimizing workflows, mentoring teams, and enhancing customer experience. Adept at using data and process improvements to boost efficiency, reduce errors, and achieve organizational goals.

Operations lead – Virtual at Pillpack by Amazon Pharmacy (2021-04 – Present)

• Led a virtual team of 20 associates, delegating tasks and monitoring performance to meet strict SLAs.
• Developed and applied automated Excel tracking and analysis tools to streamline workflows, generating a 10% increase in productivity and fewer operational errors.
• Provided onboarding, coaching, and cross-training for 20+ team members; fostering strong team morale through effective communication resulting in above-goal job satisfaction scores.
• Partnered with leadership to implement initiatives that enhanced customer satisfaction and operational efficiency.

Insurance Support Specialist at PillPack by Amazon Pharmacy (2018-06 – 2021-04)

• Resolved 300+ insurance-related cases weekly, collaborating with PBMs, insurers, and pharmacies.
• Trained and supported advisory team on insurance eligibility, improving case resolution year over year.
• Developed deep expertise in PBM systems to ensure accurate claim processing.

Sales Representative at Pillpack by Amazon Pharmacy (2018-02 – 2018-06)

• Built relationships with clients and drove new customer enrollment.
• Educated prospective customers about PillPack's unique features, including pre-sorted medication packaging, automated refills, and personalized pharmacy care.
• Proactively identified sales opportunities by analyzing customer needs, and competitor offers.

Teller at Wells Fargo (2016-06 – 2016-12)

• Processed transactions with 100% accuracy, balancing $5K+ cash drawers daily.
• Identified customer needs and cross-sold banking products, contributing to branch revenue.
• Adhere to all security protocols and regulatory requirements, safeguarding customer information and preventing fraud or financial losses.

Bachelor of Science in Political science – University of Utah (2014-08 – 2022-05)