Jacob Adams

Experienced Hospitality Professional specializing in high-volume service and guest relations within upscale dining environments. Expertise in sales optimization, order management, and cash handling enhances operational efficiency and guest satisfaction. Committed to fostering team collaboration and delivering exceptional guest experiences that encourage repeat business.

Mortgage Broker at Texana Bank (2024-12 – 2026-05)

• Trust building — Established credibility with clients through transparent communication, consistent follow‑through, and a service‑first mindset
• Rapid rapport — Built quick, meaningful connections that helped clients feel comfortable discussing financial needs and long‑term goals
• Book‑of‑business growth — Expanded personal client portfolio through proactive outreach, referrals, and maintaining strong ongoing relationships
• Client retention — Strengthened loyalty by delivering dependable support, timely updates, and personalized banking solutions
• Cross‑team coordination — Partnered with lending, operations, and service teams to ensure seamless client experiences and unified communication

Mortgage Loan Officer at Rocket Mortgage (2023-07 – 2024-10)

• Client understanding — Identified borrower needs and delivered tailored guidance to create a clear, confident loan experience
• Precision processing — Maintained flawless documentation and accuracy across high‑volume applications and detailed financial requests
• Service‑driven sales — Exceeded performance goals through consultative education, proactive support, and transparent communication
• Relationship management — Built trust with clients through consistent follow‑through, empathy, and professional communication
• Issue resolution — Resolved complex borrower concerns with composure, compliance discipline, and solution‑focused problem solving

Server at The Last Word (2023-01 – 2025-01)

• Order precision — Delivered fast, accurate order entry in a craft‑cocktail, high‑expectation environment
• Service readiness — Maintained spotless bar tops, tables, and service stations to uphold fine‑dining standards
• Peak‑hour support — Backed up bartenders and servers during rushes to keep service smooth and timely
• Menu fluency — Guided guests through cocktails, ingredients, and chef‑driven dishes to elevate the dining experience
• Guest hospitality — Provided attentive, personalized service that built rapport and encouraged repeat visits

Server at Isalita (2015-03 – 2017-03)

• Daily specials — informed guests of daily specials and signature Isalita dishes to elevate the dining experience
• Menu guidance — explained ingredients, spice levels, and cooking methods to support confident ordering
• High‑volume service — delivered exceptional hospitality to large daily guest counts with consistent satisfaction
• Team collaboration — coordinated with kitchen, bar, and FOH staff to maintain smooth operations
• Suggestive selling — recommended food and beverage pairings to enhance guest engagement and check averages

Restaurant Consultant at Self-employed (2020-01 – Present)

• Operational Overhauls — Consulted with 20+ restaurants to streamline workflows, reduce waste, and improve daily efficiency.
• Revenue Optimization — Implemented menu engineering, pricing strategies, and cost controls that increased client profitability.
• Ground‑Up Development — Led the full build‑out and launch of 5 new restaurants, from concept creation to opening‑day operations.
• Staff Training — Developed training systems that improved service consistency, guest satisfaction, and team performance.
• Brand Positioning — Guided owners in refining brand identity, guest experience, and market differentiation to strengthen long‑term growth.

Kitchen Lead/ Business Development at Takoi (2018-03 – 2025-05)

• Concept development — Led creation and refinement of new restaurant concepts, aligning branding, menu direction, and operational strategy.
• Site planning — Evaluated locations for viability, guest flow, build‑out requirements, and long‑term operational efficiency.
• Operational build‑outs — Supported development of multiple restaurant projects, coordinating layout, equipment needs, and workflow design.
• Multi‑unit consulting — Provided development guidance to 20+ restaurants, improving systems, staffing models, and revenue performance.
• Launch support — Worked off‑site while getting the Ann Arbor location up and running, overseeing timelines, vendor coordination, and staff readiness.

Restaurant Manager at Jerusalem Gardens (2012-01 – 2017-01)

• Business growth — Scaled restaurant operations 4× through staffing, menu, and workflow improvements
• Leadership impact — Directed owner's full city council campaign with coordinated outreach and logistics
• Team development — Built and coached FOH/BOH teams to strengthen consistency and service standards
• Operational excellence — Managed scheduling, inventory, vendors, and peak‑hour performance for smooth service
• Revenue and cost performance — Increased weekly sales while reducing waste and optimizing purchasing