Jacob Holmes

Results-driven customer service and sales professional with 4+ years handling high-volume call center environments. Skilled at retaining clients, resolving issues, and driving sales through clear communication. Thrives under pressure with a consistent track record of hitting performance targets.

Account Executive - FedEx

(2024-10 - 2026-03)

• Drove outbound sales outreach to lapsed and active accounts, presenting updated services and competitive pricing
• Retained at-risk customers by identifying needs and aligning solutions, contributing to team retention goals
• Maintained accurate account records and pipeline activity in Salesforce to support forecasting and follow-up

Customer Service Representative - Maximus

(2023-10 - 2024-09)

• Managed high volume of inbound customer calls, resolving inquiries efficiently while meeting daily KPI targets
• Logged all interactions with precision in CRM systems, ensuring seamless follow-up and issue resolution
• Adapted communication style to diverse customer situations while adhering to compliance and process standards

Appointment Setter - Weed Man

(2022-04 - 2023-09)

• Scheduled service appointments across a high-volume inbound call queue, consistently meeting daily booking goals
• Captured detailed customer notes in HubSpot CRM to ensure accurate records and smooth service delivery
• Delivered professional, on-brand customer interactions while following company guidelines and quality standards

Bachelor's - Business Administration - The University of Texas at Dallas