LaTonya Wilbourn
Customer-focused professional with experience in healthcare customer service, call center operations, delivery logistics, and client support
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About
Customer-focused professional with experience in healthcare customer service, call center operations, delivery logistics, and client support. Skilled at handling high-volume customer interactions, resolving issues efficiently, and providing compassionate service in fast-paced environments. Strong communication, multitasking, and problem-solving abilities with a proven record of reliability and professionalism.
Experience
Tier 3 Healthcare Customer Service Representative - Senture - Remote
(2025-06 - 2026-02)
- Assisted members with enrollment, claims, benefits, billing, and authorizations.
- Resolved escalated customer concerns while maintaining professionalism and empathy.
- Explained insurance coverage and claim information clearly to improve customer understanding.
- Recognized for strong call resolution performance and customer satisfaction.
Customer Service Representative - TTEC / Blue Cross Blue Shield of California - Remote
(2024-07 - 2025-03)
- Responded to high-volume inbound calls regarding health plans, billing, and insurance questions.
- Provided accurate information and support to ensure positive customer experiences.
- Collaborated with internal teams to improve service efficiency and issue resolution.
Delivery Contractor - DDI Transportation / Walmart Delivery Contractor - Baytown, TX
(2022-10 - 2024-07)
- Delivered customer grocery orders accurately and on schedule.
- Maintained excellent customer service and professionalism during deliveries.
- Managed delivery routes efficiently to meet company and customer expectations.
Education
Computer Science - Southern Illinois University Edwardsville
