Jacob Taylor

People-focused executive with 18+ years of leadership success across senior living, behavioral health, healthcare outreach, and business development. Known for rebuilding occupancy, stabilizing teams, strengthening referral relationships, and leading operational turnarounds with clarity, accountability, and compassion. Proven ability to improve resident experience, manage complex operations, and align revenue growth with high standards of service and compliance.

Executive Director - Opal on Hermitage - Tallahassee, FL

(2026)

Directed daily operations for an assisted living community, with accountability for resident care, staffing, compliance, occupancy, financial performance, and family satisfaction.

• Reorganized scheduling and department accountability, implementing tighter labor controls and mandatory meal breaks to reduce unnecessary overtime while maintaining coverage.
• Rebuilt the sales and outreach function, strengthened the move-in pipeline, and advanced private-pay revenue strategies during a critical occupancy recovery period.
• Led corrective action involving incident response, medication-management concerns, elopement prevention, staff education, and survey-readiness documentation.
• Renegotiated vendor costs and drove resolution of significant facility issues involving transportation, kitchen equipment, utilities, and life-safety hazards.

Executive Director - The Residence at Oak Grove - Thomasville, GA

(2024 - 2025)

Led a full-scale turnaround of a struggling assisted living community, replacing a high-turnover environment with a high-performing, values-driven culture.

• Raised census from approximately 40 to 66 in fewer than 90 days while restoring community reputation and referral confidence.
• Implemented leadership coaching, accountability structures, and standardized procedures across departments, improving survey readiness and daily operations.
• Managed budgeting, staffing plans, compliance, quality assurance, and vendor relationships while improving resident services and operational efficiency.

Clinical Care Liaison Manager - Home Health - Covenant Care - Tallahassee, FL

(2025 - 2026)

• Cultivated referral networks with hospitals, assisted living communities, physicians, and outpatient providers across the Florida Panhandle.
• Partnered with clinical teams and discharge planners to support smooth patient transitions and strong outcomes.

Director of Business Development - PestShare - Remote / National

(2022 - 2025)

• Developed and led national expansion strategy in a conservative, tradition-based industry.
• Drove 275% revenue growth and introduced bundled service technology into senior living and property-management markets.
• Supported Series A/B fundraising with pitch materials, sales data, and investor communications.

Director of Sales and Marketing - Charter Senior Living of Thomasville - Thomasville, GA

(2021 - 2022)

• Reinvigorated community marketing and sales efforts, boosting occupancy by 36% in less than one year.
• Helped lead the transition from Southern Pines Senior Living to Charter Senior Living while preserving census and strengthening referral relationships.
• Improved tour-to-move-in conversion through education-based selling, trust-building, and consistent follow-up.

Director of Business Development - Turning Point Hospital - Moultrie, GA

(2017 - 2021)

• Built and led a regional outreach team that set all-time records in admissions, average daily census, and length of stay.
• Forecasted payer trends and secured new contracts with Humana, Amerigroup, and CareSource.
• Led transparent communication with families, clinicians, referral partners, and executive leadership.

Marketing Representative - Turning Point Hospital - Moultrie, GA

(2015 - 2017)

• Expanded hospital and community referral relationships across South Georgia, North Florida, and South Alabama.
• Developed targeted outreach initiatives that increased awareness, referrals, and admissions.

Master of Social Work - Clinical social work, leadership, and community impact

Bachelor's Degree - Interdisciplinary Studies with Concentration in Social Work - Thomas University