Jacoby Haywood
Remote-ready customer service and operations professional with over 5 years of experience in patient scheduling, high-volume communication, workflow coordination, and delivering exceptional support in fast-paced environments.
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About
Remote-ready customer service and healthcare support professional with 5+ years of experience in patient scheduling, high-volume outbound calling, and operations coordination. Proven ability to manage workflows independently, maintain accurate digital records, and deliver exceptional service in fast-paced environments. Skilled in remote communication, multitasking, and using scheduling and data systems to support operational efficiency.
Experience
Remote-Capable Outbound Caller / Patient Scheduler at Serenity Health and Wellness (2025-06 – 2026-04)
Managed high-volume outbound calls for patient appointment scheduling, confirmation, and follow-up services
- Managed high-volume outbound calls to schedule, confirm, and follow up on patient appointments
- Maintained accurate digital records and verified patient information
- Resolved scheduling conflicts and patient concerns efficiently
- Documented interactions to support workflow continuity
- Met daily call and scheduling targets
Outbound Caller / Patient Scheduler at Your Health Matters Medical Clinic (2022-09 – 2025-06)
Conducted outbound and inbound communication for patient appointment scheduling and coordination
- Conducted outbound and inbound communication for scheduling
- Maintained accurate records and documentation compliance
- Provided professional patient communication
- Supported appointment pipeline management
Operations Team Lead / Trainer at Michelin (2022-04 – 2025-05)
Led daily operations, managed team productivity, and coordinated cross-team communication
- Led daily operations and improved team productivity
- Trained and onboarded employees
- Managed attendance and payroll systems (Kronos)
- Coordinated communication across teams
Owner / Operator at Envy Me Nails and Body Contouring (2018-09 – 2022-02)
Managed all aspects of business operations, client communications, and financial tracking
- Managed business operations and scheduling
- Handled client communication and bookings
- Maintained records and financial tracking
- Built strong customer relationships
Education
In Progress in Business Management – Spartanburg Community College
High School Diploma – Spartanburg High School
