Jada Daniels

Detail-oriented administrative and customer service professional with experience managing client intake, maintaining accurate records, responding to phone and email inquiries, and coordinating daily operations. Brings discretion with confidential information, clear communication, and the ability to prioritize tasks in fast-paced environments. Seeking to contribute these skills to a patient care unit support role at MedStar Southern Maryland Hospital Center.

Personal Assistant at RD Creative Suite (2024 – Present)

• Manage client intake and maintain accurate, organized client information and records.
• Respond promptly and professionally to client inquiries by phone, email, and other communication channels.
• Organize and route incoming mail, correspondence, documents, and client materials so information is accessible.
• Assist with scheduling, clerical assignments, and day-to-day business operations.
• Handle multiple assignments while maintaining accuracy, confidentiality, and attention to detail.

Shift Lead at Firehouse Subs (2025-06 – 2026-08)

• Coordinated daily operations and assigned team responsibilities in a high-volume customer service environment.
• Received, organized, and stocked supplies to keep work areas prepared for daily operations.
• Trained team members on workplace procedures and daily responsibilities.
• Followed established safety and cleanliness procedures and completed opening and closing tasks on schedule.

Shift Lead at Tropical Smoothie Cafe (2023-03 – 2024-06)

• Prioritized time-sensitive assignments and coordinated with team members to maintain efficient service.
• Organized supplies, stocked work areas, and helped maintain accurate inventory.
• Followed workplace procedures and safety and sanitation requirements.
• Completed opening, closing, cleaning, and restocking duties reliably and on time.

High School Diploma – IDEA Public Charter School (2025)