Jaleesa Morris

Results-driven and certified PMP with 14+ years of progressive experience in healthcare administration, clinical workflow optimization, and multi-site operations management. Proven expertise in EHR systems (Epic, Cerner, MHS Genesis, AHLTA), revenue cycle management, regulatory compliance (DoD, NIH, HIPAA), and cross-functional team leadership. Track record of reducing operational leakage, improving OR utilization rates, and implementing scalable standard operating procedures across military and civilian healthcare environments.

Adept at leveraging data analytics and KPI reporting to drive performance improvement and elevate patient outcomes.

Administrative Support Specialist / Project Support - Western Door Federal - Washington, DC

(2025-07)

• Provide operational continuity during high-volume periods by managing task tracking systems, prioritizing workflows, and ensuring zero-delay processing of time-sensitive applications.
• Monitor task progress dashboards and execute follow-up protocols to resolve bottlenecks and maintain SLA compliance across cross-functional teams.
• Maintain documentation standards and continuity-of-operations records aligned with federal administrative requirements.

Orthopedic Office Manager - Great Hill Solutions – Fort Belvoir (ATAMMC) - Fort Belvoir, VA

(2022-09 - 2025-01)

• Directed healthcare operations for a 12-provider orthopedic surgery department, achieving 85% OR utilization through strategic scheduling and workflow redesign.
• Reduced revenue cycle leakage by 30% by auditing and optimizing clinical workflows across EHR platforms (AHLTA, CHCS, MHS Genesis, PowerChart).
• Led quality control audits of medical records for accuracy and regulatory compliance with NIH and DoD standards, mitigating risk and improving documentation integrity.
• Developed and presented KPI performance reports to senior leadership, identifying operational trends and recommending data-driven solutions.
• Initiated, planned, and monitored utilization of health care policies and procedures to ensure cost-effective, patient-centered service delivery.
• Maintained strict PII/PHI safeguards in accordance with HIPAA and DoD privacy regulations.

Emergency Room Medical Support Assistant - Spectrum Healthcare Resources – Fort Belvoir (ATAMMC) - Fort Belvoir, VA

(2022-02 - 2022-09)

• Served as subject matter expert on 8+ data repository systems (CHCS, AHLTA, Cerner, MHS Genesis, IMPAX, JLV, Epic, PowerChart), ensuring accurate patient data management and seamless clinical operations.
• Processed and reviewed high-dollar insurance claims for accuracy, applying SOP and compliance protocols to reduce claim errors and denials.
• Compiled operational and patient care reports utilized by senior management to drive clinical performance improvements.
• Coordinated and drafted military administrative documents, memorandums, and medical correspondence in compliance with federal standards.

Office Administrator - Spectrum Healthcare Resources - Dumfries, VA

(2018-03 - 2020-12)

• Managed records in compliance with federal laws, regulations, and DoD guidance, maintaining data integrity across all patient files.
• Designed and implemented a comprehensive employee wellness program in coordination with medical and administrative directors.
• Maintained SOP manual and emergency preparedness plans to ensure operational continuity and regulatory readiness.

Office Administrator - Federal Occupational Health at GAO - Washington, DC

(2016-12 - 2018-03)

• Oversaw daily clinical operations including physical examinations, screenings, and employee wellness programs for a federal occupational health center.
• Leveraged healthcare data analytics to monitor interface errors, appointment utilization, clinical coding accuracy, and uniform business rules, ensuring fidelity of productivity data.
• Provided staff supervision: evaluated performance, identified training needs, resolved complaints, and enforced minor disciplinary measures.

Office Coordinator - Spectrum Healthcare Resources - Fairfax, VA

(2015-09 - 2016-07)

• Supported senior and mid-level management with workflow optimization, increasing administrative accuracy and processing efficiency.
• Managed medical records area; assessed, correlated, and verified patient data to maintain compliance and accuracy.
• Built and sustained positive working relationships with military families from diverse backgrounds, enhancing patient satisfaction and organizational culture.

Patient Services Administrator / Clinical Technician - Georgetown University Hospital - Washington, DC

(2013-12 - 2015-09)

• Supported implementation of clinical regulations and supervised medical personnel to promote effective interdepartmental teamwork.
• Administered patient benefits, resolved claims, approved invoices, and communicated benefit information — contributing to revenue cycle accuracy.
• Prepared comprehensive patient care reports and status updates for physician and administrative staff review.
• Delivered hands-on patient care in a 16-bay clinical area including vital signs monitoring, specimen collection, and emergency response for adults and pediatrics.

Ward Clerk / Patient Care Technician - Liberty Regional Medical Center - Hinesville, GA

(2012-04 - 2013-12)

• Managed daily financial operations, transcribed physician orders, and maintained organized patient medical, laboratory, and radiology records.
• Responded to high-acuity emergency situations including cardiac arrest, trauma, and mental health crises with composure and protocol compliance.

B.S. - Health Science & Health Administration - Armstrong State University (2012-12)