Jamel Robertson

Experienced logistics leader and business owner with over 15 years of hands-on experience in freight operations, team leadership, and customer service. Known for building strong relationships with customers and consistently delivering reliable, high-quality service in fast-paced environments. As a former Owner-Operator and XPO Team Lead, I've managed full delivery operations, led teams of 10+, and served as a trusted point of contact for both customers and clients—always focused on solving problems and creating positive experiences.

I take pride in being dependable, easy to work with, and committed to getting the job done right the first time. With a background in technology and a practical, solution-oriented mindset, I'm comfortable navigating both logistical challenges and customer needs using a "Serve, Solve, Sell" approach.

Owner-Operator / Master Contractor - OnTrac (formerly Lasership) - Richmond, VA

(2021-02 - 2023-02)

• Spearheaded an independent delivery enterprise managing high-volume logistics contracts and 100% SLA fulfillment.
• Directed all route planning and logistics for a residential and commercial territory with a flawless safety record.
• Served as senior contact for high-value accounts, resolving delivery issues and protecting brand reputation.

Freight Operations / Dockworker - FedEx Freight - Chester, VA

(2018-03)

• Direct staging and loading of LTL freight with high-accuracy electronic documentation.
• Optimize trailer cube utilization and secure freight to eliminate transit damage.
• Assist customers and management with complex freight documentation.

Delivery Specialist - FedEx Ground - Richmond, VA

(2018-11)

• Execute high-volume residential delivery routes with a focus on accuracy and professional customer interaction.

In-Home Technical Expert - Asurion - Richmond, VA

(2016-04 - 2016-09)

• Delivered on-site technical troubleshooting using the 'Serve, Solve, Sell' model.
• Translated technical jargon into user-friendly solutions, exceeding CSAT benchmarks.

Team Lead (Operational Supervisor) - XPO Logistics (formerly Menlo Logistics) - Sandston, VA

(2008-09 - 2016-02)

• Managed day-to-day warehouse operations and supervised teams of 10+ employees.
• Executed professional correspondence, customer resolution, and production reporting.
• Redesigned training programs, reducing errors and increasing team morale.

Computer Science - Bright Point Community College

Information Technology - J. Sargeant Reynolds Community College

High School Diploma - Henrico High School