Janeyre Jenkins

Detail-oriented Customer Service and Healthcare Professional with experience supporting employees and clients through technical systems, Medicaid eligibility processing, and direct patient care. Skilled in communication, problem solving, and remote customer support environments. Proven ability to resolve system issues, manage sensitive information, and deliver compassionate service. Seeking a full-time remote Customer Service or IT Support role.

IT Customer Service Specialist - SCDHHS - Columbia, SC

(2023-03)

• Provide technical and system support to employees via phone and Microsoft Teams.
• Troubleshoot system errors and assist users with resolving access and functionality issues.
• Guide staff through processes to ensure accurate system usage.
• Document issues and resolutions while maintaining confidentiality and compliance standards.
• Deliver professional customer service in a fast-paced support environment.

Eligibility Specialist - AppleOne Employment Agency - Columbia, SC

(2022-03 - 2023-03)

• Contacted clients to collect required information for Medicaid eligibility processing.
• Reviewed applications and verified documentation for accuracy.
• Approved or denied cases based on eligibility guidelines and regulations.
• Maintained detailed case records while meeting productivity and accuracy goals.
• Provided clear explanations of processes to clients.

Home Health Worker - McLeod Healthcare

(2018-06 - 2022-03)

• Assisted clients with daily living activities including hygiene, meals, medication reminders, and mobility.
• Maintained clean and safe home environments.
• Provided compassionate patient-centered care.
• Communicated client needs and status updates to healthcare teams.

Diploma - Dental Assistant - Fortis College

G.E.D. - Lakeview Education Center