Janisha Blackmon

Human Resources and Operations professional with expertise in employee relations, onboarding, compliance, and administrative leadership. Known for resolving complex HR issues, supporting organizational culture, and managing high-volume documentation with accuracy.

Background spans HR management, estate processing, mortgage underwriting, and customer service. Recognized for excellent communication, empathy, and the ability to build trust with employees, leadership, and external partners.

Administrator / Assistant HR Manager - S&S Personal Care Agency - Charlotte, NC

(2022-10)

• Lead daily HR operations, including employee relations, conflict resolution, performance management, and policy enforcement.
• Serve as a trusted advisor to leadership on sensitive and confidential HR matters, ensuring fair and consistent decision-making.
• Oversee full-cycle recruitment, including job postings, candidate screening, compensation recommendations, hiring proposals, and onboarding.
• Facilitate new-hire orientation and on-the-job training programs to strengthen employee readiness and retention.
• Reduced new-hire onboarding time by 45% by streamlining paperwork, scheduling, and training workflows.
• Ensure organizational compliance with federal, state, and local employment laws, as well as internal policies and procedures.
• Develop and mentor HR team members, promoting a collaborative, high-performance culture.
• Maintain accurate HR documentation, personnel files, and reporting to support audits and regulatory requirements.

Research/Remediation Analyst - Wells Fargo - Charlotte, NC

(2018-11 - 2023-12)

• Provided specialized support to families and representatives managing deceased customer accounts, ensuring accuracy, empathy, and regulatory compliance.
• Collaborated with cross-functional partners across the enterprise to resolve complex estate-related issues and streamline customer experiences.
• Demonstrated deep knowledge of estate rules, documentation requirements, and internal procedures, serving as a subject-matter resource for peers.
• Identified process gaps and escalated concerns appropriately to mitigate risk and improve workflow efficiency.

Estate Deputy Clerk - Mecklenburg County Clerk of Superior Court - Charlotte, NC

(2016-05 - 2018-10)

• Supported estate administration by processing legal documents, managing case files, and ensuring compliance with statutory requirements.
• Prepared, reviewed, and executed official documents in the Clerk's absence to maintain continuity of operations.
• Assisted attorneys, executors, and the public by providing accurate information regarding estate procedures and documentation.
• Maintained detailed records, tracked case progress, and ensured timely submission of documents for signature and execution.
• Coordinated with external partners and vendors to support efficient office operations and customer service.
• Delivered high-quality clerical support including data entry, correspondence, document management, and office equipment operation.
• Reviewed financial documents, postings, and account records for accuracy, proper coding, and adherence to compliance standards.
• Communicated clearly and compassionately during highly sensitive situations, building trust with customers and internal partners.
• Took ownership of case resolution, ensuring timely follow-up, documentation, and adherence to service-level expectations.

Central Piedmont Community College