Jasmine Stephens
Security professional with hands-on experience protecting multiple sites, controlling access, responding to incidents, documenting activity, and supporting safe environments for cl
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About
Security professional with hands-on experience protecting multiple sites, controlling access, responding to incidents, documenting activity, and supporting safe environments for clients and the public. Known for remaining composed under pressure, communicating clearly, enforcing procedures consistently, and maintaining accurate records. Brings additional dispatch and technical-support experience requiring strong computer skills, attention to detail, conflict resolution, and sound judgment.
Experience
Security Guard - Covenant Security
(2025-07 - 2026-09)
- Manage access control and safeguard client property across four different sites, with no reported access-control incidents.
- Monitor assigned areas and help protect facilities, clients, employees, customers, and property from unauthorized activity or safety concerns.
- Respond promptly to emergencies, incidents, and unusual conditions while remaining calm and following established procedures.
- Document security incidents and observations through clear, thorough, and accurate written reports.
- Interact professionally with the public and site personnel while applying rules and procedures consistently.
Dispatch Support Lead - Precision Garage Doors
(2023-05 - 2025-06)
- Monitored incoming alerts, service activity, and data traffic in a high-pressure dispatch environment, helping improve service response and team communication.
- Managed multiple communication channels while prioritizing urgent needs, coordinating responses, and maintaining composure during stressful situations.
- Maintained accurate service logs and records, supporting stronger dispatch accuracy, accountability, and operational efficiency.
Technical Support Representative - Lavu Inc.
(2019-04 - 2023-02)
- Handled a high volume of support requests while documenting issues accurately, troubleshooting problems, and communicating clear resolutions.
- Used computer systems and remote-access tools to support more than 500 users and escalated complex issues appropriately.
- Worked with technical teams to resolve problems efficiently while maintaining professional service and detailed records.
Education
Bachelor of Science - Health Administration / Human Services - St. Petersburg College
