Javier Richard

Detail-oriented IT Support Technician with hands-on experience in hardware/software troubleshooting, system maintenance, and end-user support. Skilled in managing IT assets, guiding users through technical issues, and maintaining secure, efficient workstations. Bilingual in English and Spanish, with strong organizational skills, attention to detail, and a fast learning ability.

IT Support Technician at Wilkes Community College (2014-09 – 2015-04)

• Diagnosed and resolved hardware, software, and workstation issues for faculty and staff
• Performed system updates, software installations, and routine maintenance
• Maintained inventory records for IT equipment and assets
• Assisted with workstation setup, configuration, and troubleshooting
• Ensured systems remained secure and operational for daily academic use

Inbound Call Sales Representative at Lowe's Companies, Inc. (2017-02 – 2017-12)

• Managed high-volume inbound calls, assisting customers with orders and technical inquiries
• Diagnosed and resolved order and account issues, demonstrating problem-solving skills
• Documented interactions and provided step-by-step guidance to customers
• Maintained customer satisfaction while meeting company performance metrics

Print Center Associate at Moxi Copy (2012-11 – 2013-06)

• Operated and maintained high-volume commercial laser printers
• Performed equipment troubleshooting to minimize downtime
• Prepared and packaged print orders with attention to quality and accuracy
• Managed shipping logistics and assisted with finishing tasks in a fast-paced environment

High School Diploma – North Wilkes High School

Coursework in Information Technology & Graphic Design – Wilkes Community College