Javier Robles

IT and Customer Support professional with experience supporting customers, resolving inquiries, troubleshooting issues, maintaining accurate documentation, and delivering quality service in fast-paced environments. Trained in technical support fundamentals, hardware and software concepts, customer service, and problem-solving through NPower Tech Fundamentals, Google IT Support Professional Certificate coursework, and CompTIA certification preparation. Skilled in technical troubleshooting, customer support, documentation, communication, research, and operational support.

Recognized for attention to detail, adaptability, organization, and the ability to manage multiple priorities while delivering positive customer experiences and supporting business operations.

AI Chat Bot Trainer - Data Annotation - Houston, TX

(2025-05 - 2025-10)

• Reviewed, edited, and refined AI chatbot responses to improve accuracy, clarity, consistency, and overall content quality while following established guidelines, quality standards, and project requirements in a fast-paced remote work environment.
• Identified errors, analyzed response quality, performed detailed content reviews, and collaborated with team members to support issue resolution, process improvements, and successful project outcomes while maintaining high standards of accuracy.
• Managed multiple assignments and deadlines simultaneously while maintaining accurate documentation, strong attention to detail, and high-quality deliverables across a variety of tasks and content review projects.
• Utilized research, analytical, and problem-solving skills to evaluate information, maintain content accuracy, support quality assurance initiatives, and ensure compliance with established review criteria and performance expectations.

Customer Service Representative - Pizza Hut - Houston, TX

(2021-02 - 2025-05)

• Provided customer support by assisting customers with inquiries, order processing, issue resolution, and service-related concerns while maintaining professionalism and delivering a positive customer experience.
• Maintained accurate order information, processed transactions, and supported daily operations by ensuring efficient workflow coordination and adherence to company procedures.
• Utilized communication, problem-solving, and organizational skills to resolve customer concerns, support team objectives, and contribute to smooth and efficient store operations.
• Maintained accurate customer and transaction records while demonstrating attention to detail, multitasking abilities, and strong time management skills in a fast-paced environment.

Tech Fundamentals - NPower (2026-01 - 2026-05)

Associate of Arts - Lone Star College Cy-Fair (2025-08 - 2027-05)