Jay

Customer-focused hospitality professional with experience in restaurant service, food preparation, guest relations, and fast-paced team environments. Proven ability to provide excellent customer experiences, manage high-volume operations, maintain food safety standards, and work efficiently under pressure. Strong communication, multitasking, and teamwork skills with hands-on experience in both front-of-house and back-of-house restaurant operations.

Server - Outback Steakhouse - Houston, TX

(2018-01 - 2019-12)

• Delivered attentive and friendly customer service in a high-volume restaurant environment.
• Managed multiple tables while ensuring order accuracy and guest satisfaction.
• Handled cash and card transactions through POS systems.
• Collaborated with kitchen and support staff to maintain efficient service.

Prep Cook - Tumble 22 - Austin, TX

(2019-01 - 2020-12)

• Prepared ingredients and maintained kitchen readiness during high-volume shifts.
• Followed food safety and sanitation guidelines to maintain compliance.
• Assisted line cooks and kitchen staff with daily preparation tasks.
• Maintained cleanliness and organization of prep stations.

Grill Cook - J Carver's - Austin, TX

(2020-01 - 2021-12)

• Prepared and cooked menu items according to restaurant quality standards.
• Maintained consistency, timing, and presentation during busy service periods.
• Worked closely with kitchen staff to ensure smooth back-of-house operations.
• Followed proper food handling and sanitation procedures.

Guest Experience Manager - CAVA - Houston, TX

(2024-08 - 2025-02)

• Delivered high-quality customer service in a fast-paced restaurant environment.
• Managed front-of-house and back-of-house operations, transactions, guest issue resolution, prep schedules, inventory, and online orders.
• Maintained cleanliness, safety, and service standards.
• Collaborated with team members to improve workflow and guest satisfaction.

Pharmacy Technician / Shipping Specialist - Empower Pharmacy - Houston, TX

(2025-02 - 2026-02)

• Packaged and shipped pharmaceutical products in compliance with FDA, DEA, and GMP regulations.
• Prepared shipping documentation and coordinated with logistics partners.
• Conducted quality control checks for shipment accuracy.
• Maintained compliance logs and shipment records.

HVAC Technician Training & Universal EPA Certification - HVAC - UEI College (2026-02)