Jay
Customer-focused hospitality professional
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About
Customer-focused hospitality professional with experience in restaurant service, food preparation, guest relations, and fast-paced team environments. Proven ability to provide excellent customer experiences, manage high-volume operations, maintain food safety standards, and work efficiently under pressure. Strong communication, multitasking, and teamwork skills with hands-on experience in both front-of-house and back-of-house restaurant operations.
Experience
Server - Outback Steakhouse - Houston, TX
(2018-01 - 2019-12)
- Delivered attentive and friendly customer service in a high-volume restaurant environment.
- Managed multiple tables while ensuring order accuracy and guest satisfaction.
- Handled cash and card transactions through POS systems.
- Collaborated with kitchen and support staff to maintain efficient service.
Prep Cook - Tumble 22 - Austin, TX
(2019-01 - 2020-12)
- Prepared ingredients and maintained kitchen readiness during high-volume shifts.
- Followed food safety and sanitation guidelines to maintain compliance.
- Assisted line cooks and kitchen staff with daily preparation tasks.
- Maintained cleanliness and organization of prep stations.
Grill Cook - J Carver's - Austin, TX
(2020-01 - 2021-12)
- Prepared and cooked menu items according to restaurant quality standards.
- Maintained consistency, timing, and presentation during busy service periods.
- Worked closely with kitchen staff to ensure smooth back-of-house operations.
- Followed proper food handling and sanitation procedures.
Guest Experience Manager - CAVA - Houston, TX
(2024-08 - 2025-02)
- Delivered high-quality customer service in a fast-paced restaurant environment.
- Managed front-of-house and back-of-house operations, transactions, guest issue resolution, prep schedules, inventory, and online orders.
- Maintained cleanliness, safety, and service standards.
- Collaborated with team members to improve workflow and guest satisfaction.
Pharmacy Technician / Shipping Specialist - Empower Pharmacy - Houston, TX
(2025-02 - 2026-02)
- Packaged and shipped pharmaceutical products in compliance with FDA, DEA, and GMP regulations.
- Prepared shipping documentation and coordinated with logistics partners.
- Conducted quality control checks for shipment accuracy.
- Maintained compliance logs and shipment records.
Education
HVAC Technician Training & Universal EPA Certification - HVAC - UEI College (2026-02)
