Jennie Abbott

Senior Executive Assistant and Project Manager with 15 years of experience supporting C-suite and senior leadership across global enterprises and regulated environments. Trusted partner to executives for complex calendar management, confidential communications, board-level briefing materials, and high-stakes travel coordination. Proven track record leading enterprise system initiatives, vendor relationships, and cross-functional projects with discretion and precision.

SAP Concur Travel & Expense subject matter expert with deep experience supporting global user populations. Skilled in social media marketing and content creation across LinkedIn, Instagram, and Facebook. Bilingual in English and Spanish.

System Administrator, SAP Concur Travel & Expense - Insight Global, Client: Sony Music Entertainment Inc. - Remote

(2020-03 - 2026-03)

Served as primary operational lead and executive point of contact for SAP Concur Travel & Expense, supporting global users across LATAM, US, and Canada within a Fortune 500 environment. Partnered with senior leadership and IT executives to manage system initiatives, enhancements, and enterprise integrations, ensuring alignment with business priorities and regulatory requirements.

• Led stakeholder communications and change management for system transitions and production releases, ensuring continuity, adoption, and minimal disruption to executive and end-user workflows.
• Managed escalations and vendor relationships with SAP Concur Advanced Care, integration partners, and internal IT, including complex issues related to SAP S/4HANA
• Oversaw daily operational support including user administration, AMEX Corporate Card assignments, purchase order management, process reporting, and global travel management.
• Tracked project risks, issues, dependencies, and action items using Jira, Microsoft Teams, and structured reporting tools; delivered executive-level status updates to leadership.
• Led User Acceptance Testing (UAT), solution validation, production readiness reviews, and post-deployment stabilization, including end-user training and adoption support.
• Partnered with executives and analytics teams on reporting needs, including SAP Concur Intelligence and data feeds into enterprise reporting platforms.
• Developed and maintained executive-facing documentation, training materials, and operational playbooks.
• Provided intranet administration and web content management for employee-facing resources.

Human Resources Administrative Coordinator - OTG Management, Newark Liberty International Airport - Newark, NJ

(2018-06 - 2019-11)

Premier airport hospitality and food & beverage operator across major U.S. airports.

• Provided executive support to the HR Regional Director, contributing to leadership meetings, workforce initiatives, and confidential personnel matters.
• Coordinated full employee lifecycle activities — onboarding, badging, payroll, compliance — with hiring managers, security, and operations leadership.
• Managed sensitive HR records, I-9 documentation, and airport badge access, ensuring strict regulatory compliance and data integrity.
• Facilitated weekly new-hire orientation programs, coordinating system access, materials, and equipment readiness.
• Maintained organizational charts, employee directories, and internal communications; supported HR process improvements and offboarding activities.

Executive Assistant - Columbia University, Naomi Berrie Diabetes Center - New York, NY

(2009-09 - 2018-05)

• Supported senior program leadership and operational initiatives within a highly regulated academic medical and research environment.
• Coordinated cross-functional stakeholders, faculty leadership, and external partners across complex, multi-stakeholder initiatives.
• Managed executive travel, expense processing, reimbursements, and procurement through SAP-based systems, ensuring institutional and grant compliance.
• Maintained confidential documentation, regulatory records, and operational reporting to meet institutional and federal compliance requirements.
• Supported planning, scheduling, and task tracking across multiple concurrent leadership initiatives.

Production Coordinator - Polo Ralph Lauren - New York, NY

(2007-09 - 2009-09)

• Coordinated project timelines, deliverables, and workflow execution across internal teams and external production partners.
• Maintained project documentation, schedules, and status reports to support on-time delivery of seasonal collections.
• Communicated with stakeholders to track progress, identify risks, and support issue resolution.

Associate Degree - Fashion Institute of Technology