Jerelyn Marsh

Project & Program Leader with 16+ years of experience delivering complex technology initiatives within consulting and client-facing environments, with strong alignment to healthcare and regulated industries. Proven ability to lead cross-functional teams across engineering, product, and business stakeholders to deliver enterprise platforms, including contact center, CRM, and workflow solutions. Skilled in driving end-to-end SDLC execution, establishing delivery structure in ambiguous environments, and ensuring alignment across client and internal teams.

Recognized for decisive leadership, strong stakeholder engagement, and consistently delivering measurable outcomes in fast-paced consulting engagements.

PMO Leader - Collabovate Consulting - Remote

(2025-01)

• Lead PMO strategy within a consulting environment, standardizing delivery frameworks, governance models, and KPIs across LMS and CRM technology portfolios.
• Establish scalable project intake, prioritization, and delivery processes aligned to SDLC best practices and client delivery expectations.
• Act as an escalation point across multiple client engagements, proactively resolving risks, dependencies, and technical blockers impacting delivery.
• Provide executive-level reporting and portfolio insights, enabling data-driven decision-making across stakeholders and client leadership.

Senior Program Manager - ICERTIS - Remote

(2021-01 - 2025-01)

Delivered large-scale SaaS implementation programs in a client-facing consulting capacity for Fortune 100 organizations.

• Led concurrent technical workstreams across the SDLC, ensuring alignment between client requirements, product capabilities, and engineering execution.
• Managed scope, timelines, and deliverables across globally distributed teams, driving predictable delivery and high client satisfaction.
• Facilitated Agile ceremonies, release planning, and backlog prioritization in partnership with product and engineering teams.
• Established governance frameworks, including RAID logs, change control processes, and status reporting to ensure transparency and accountability.
• Influenced product roadmap direction by synthesizing client feedback, technical constraints, and business priorities.

Senior Program Manager - GENESYS - Remote

(2016-01 - 2021-01)

Directed enterprise consulting engagements delivering cloud and on-premise contact center transformations supporting 100,000+ users globally.

• Owned full SDLC delivery, including requirements, solution design alignment, integration, testing, deployment, and post-production optimization.
• Managed multi-million-dollar program portfolios with responsibility for forecasting, budgeting, SOW development, and resource planning.
• Strengthened delivery governance, improving release predictability and cross-functional execution across engineering, infrastructure, and operations teams.
• Partnered with client executives and internal product/engineering leadership to deliver scalable, high-performance solutions.
• Led and developed a global team of 30+ resources across multiple programs and client engagements.

Program Manager - GENESYS - Remote

(2014-01 - 2016-01)

Led a high-visibility migration of 25,000+ users from legacy systems to a cloud-based platform for a Fortune 100 client.

• Managed complex integrations across ACD, WFM, and enterprise systems, ensuring technical alignment and seamless deployment.
• Delivered cost optimization initiatives, reducing total cost of ownership by 30% while improving system performance and scalability.
• Conducted technical planning, risk assessments, and readiness evaluations to support successful program execution.

Sr. Project Manager - VERINT - Reston, VA

(2010-01 - 2014-01)

Delivered 30+ client-facing implementations of cloud-based contact center solutions (IVR, ACD, WFM) for federal agencies, including multi-state MMIS-integrated IVRs.

• Partnered with engineering teams to design and deploy automation solutions, reducing call transfers by 45% and generating $10M+ in annual savings.
• Improved delivery timelines by 20% through process optimization and enhanced coordination across technical and business stakeholders.
• Supported pre-sales and solutioning efforts, contributing to proposal development and technical delivery planning.

B.S. - Information Technology - University of Phoenix