PMO Leader - Collabovate Consulting - Remote
(2025-01)
- Lead PMO strategy within a consulting environment, standardizing delivery frameworks, governance models, and KPIs across LMS and CRM technology portfolios.
- Establish scalable project intake, prioritization, and delivery processes aligned to SDLC best practices and client delivery expectations.
- Act as an escalation point across multiple client engagements, proactively resolving risks, dependencies, and technical blockers impacting delivery.
- Provide executive-level reporting and portfolio insights, enabling data-driven decision-making across stakeholders and client leadership.
Senior Program Manager - ICERTIS - Remote
(2021-01 - 2025-01)
Delivered large-scale SaaS implementation programs in a client-facing consulting capacity for Fortune 100 organizations.
- Led concurrent technical workstreams across the SDLC, ensuring alignment between client requirements, product capabilities, and engineering execution.
- Managed scope, timelines, and deliverables across globally distributed teams, driving predictable delivery and high client satisfaction.
- Facilitated Agile ceremonies, release planning, and backlog prioritization in partnership with product and engineering teams.
- Established governance frameworks, including RAID logs, change control processes, and status reporting to ensure transparency and accountability.
- Influenced product roadmap direction by synthesizing client feedback, technical constraints, and business priorities.
Senior Program Manager - GENESYS - Remote
(2016-01 - 2021-01)
Directed enterprise consulting engagements delivering cloud and on-premise contact center transformations supporting 100,000+ users globally.
- Owned full SDLC delivery, including requirements, solution design alignment, integration, testing, deployment, and post-production optimization.
- Managed multi-million-dollar program portfolios with responsibility for forecasting, budgeting, SOW development, and resource planning.
- Strengthened delivery governance, improving release predictability and cross-functional execution across engineering, infrastructure, and operations teams.
- Partnered with client executives and internal product/engineering leadership to deliver scalable, high-performance solutions.
- Led and developed a global team of 30+ resources across multiple programs and client engagements.
Program Manager - GENESYS - Remote
(2014-01 - 2016-01)
Led a high-visibility migration of 25,000+ users from legacy systems to a cloud-based platform for a Fortune 100 client.
- Managed complex integrations across ACD, WFM, and enterprise systems, ensuring technical alignment and seamless deployment.
- Delivered cost optimization initiatives, reducing total cost of ownership by 30% while improving system performance and scalability.
- Conducted technical planning, risk assessments, and readiness evaluations to support successful program execution.
Sr. Project Manager - VERINT - Reston, VA
(2010-01 - 2014-01)
Delivered 30+ client-facing implementations of cloud-based contact center solutions (IVR, ACD, WFM) for federal agencies, including multi-state MMIS-integrated IVRs.
- Partnered with engineering teams to design and deploy automation solutions, reducing call transfers by 45% and generating $10M+ in annual savings.
- Improved delivery timelines by 20% through process optimization and enhanced coordination across technical and business stakeholders.
- Supported pre-sales and solutioning efforts, contributing to proposal development and technical delivery planning.
