Jeremy Steward

Enterprise Systems Administrator with enterprise experience supporting Windows and Linux infrastructure, Active Directory, identity management, production operations, change management, and automation. Experienced working in highly regulated environments supporting mission-critical systems. Strong background in PowerShell, Linux administration, enterprise troubleshooting, Agile delivery, and cross-functional collaboration.

Senior Systems Analyst - Intercontinental Exchange (ICE) / NYSE

• Supported enterprise Windows and Linux infrastructure in highly available production environments.
• Administered Active Directory, Group Policy, Windows Server, enterprise authentication, permissions, and MFA.
• Implemented production changes following GRC and CAB change-management processes.
• Automated operational SOPs using approved workflows to improve standardization and auditability.
• Investigated Major Incidents involving hardware I/O diagnostics, database alerts, DNS, authentication, and infrastructure outages.
• Utilized PowerShell, Bash, and RHEL Linux for administration and troubleshooting.
• Authored technical SOPs, mentored junior analysts, and partnered with infrastructure, networking, database, and security teams.

Junior Project Manager / Scrum Master - Interapt

• Partnered with stakeholders to assess workflows, identify inefficiencies, and implement streamlined business processes.
• Led enterprise system implementations and Agile delivery initiatives.
• Facilitated Scrum ceremonies and coached cross-functional teams.
• Earned Scrum Master Certification (2022).

Business - Eastern Illinois University