Jerica Bizzell

Motivated and people-centered professional with a background in customer service and human resources, seeking this position. Known for strong interpersonal skills, attention to detail, and the ability to build rapport quickly. Eager to bring a warm, bubbly, professional presence to this while supporting the company and our customers.

Key philosophy: knowing who you are talking to in the first five seconds, being a good listener, then integrating what you've learned and matching with what they need. Aspires to climb the ladder in hospitality and eventually become a bartender.

Customer Service Associate / HR Assistant at Target (2018-08 – 2024-02)

Delivered friendly and consistent service in a fast-paced retail environment. Managed onboarding, policy education, and employee case documentation in a high-volume HR environment. Acted as liaison during workplace incidents and sensitive claims, maintaining ethical and legal compliance.

Balanced attendance, benefits, and interpersonal conflict resolution. Managed sensitive information and used MS Excel and Word to maintain accurate records and reports with strict attention to detail. Answered and directed high volumes of calls, resolving issues efficiently and using discretion with confidential matters.

Conducted pre-employment screenings and pattern recognition in employee documentation and compliance checks.

• Delivered friendly and consistent service in a fast-paced retail environment, assisting up to 100+ customers daily.
• Handled concerns with professionalism, ensuring positive resolutions and high customer satisfaction.
• Trained in cash handling, inventory organization, and daily operational procedures.
• Recognized for multitasking during peak hours while maintaining accuracy and a calm demeanor.
• Assisted in onboarding new employees and coaching team members during seasonal rushes.

Claims Specialist at All My Sons

Manage high-volume customer claims in a regulated financial environment

• Investigate disputes and analyze documentation for policy compliance
• De-escalate hostile or emotionally escalated callers while maintaining professional boundaries
• Coordinate with internal departments to resolve cases
• Maintain accuracy in sensitive financial data
• Establish a rapport and maintain relationships

Associate of Science – Cedar Valley College (2018)