Jesse Joel K
Customer-focused luxury retail and duty-free sales professional
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About
Customer-focused luxury retail and duty-free sales professional with 3.5+ years of experience at GMR Duty Free, Rajiv Gandhi International Airport, Hyderabad, consistently supporting daily sales targets of approximately ₹5 Lakhs and monthly targets of ₹55 Lakhs. Skilled in luxury retail sales, upselling, cross-selling, and brand representation across premium perfume, liquor, and lifestyle categories, with strong international guest relations in high-volume, multicultural environments. Holds valid Passport, CDC, and STCW certification and is available immediately for 6–9 month shipboard contracts.
Seeking a Cruise Ship Retail Sales Associate, Duty-Free Sales Specialist, or Liquor/Beauty Specialist role with an international cruise line.
Experience
Brand Ambassador - GMR Duty Free, Rajiv Gandhi International Airport - Hyderabad
Delivered personalized luxury retail service to international travelers in a high-volume airport duty-free environment.
- Promoted premium perfume, liquor, and lifestyle brands through strong product storytelling and customer engagement.
- Achieved daily sales targets of approximately ₹5 Lakhs and monthly targets of ₹55 Lakhs through upselling, cross-selling, and relationship building.
- Maintained international visual merchandising standards and ensured premium brand presentation.
- Handled multicultural customer interactions professionally while enhancing overall guest satisfaction.
Retail Associate - GMR Duty Free, Rajiv Gandhi International Airport - Hyderabad
Assisted customers with product selection, billing, and purchase decisions in a fast-paced retail environment.
- Supported stock handling, inventory coordination, and store display management.
- Maintained high customer service standards while handling customer queries and concerns professionally.
- Worked collaboratively with team members to ensure smooth daily retail operations.
Brand Ambassador - Gulf Beverages / african+eastern
- Promoted Gulf Beverages products to international travelers and customers.
- Conducted product tastings and demonstrations to improve brand awareness and customer conversion.
- Supported promotional campaigns and enhanced product visibility in retail environments.
Education
Bachelor of Arts - Psychology, Journalism & English Literature - Dr. B.R. Ambedkar Open University (2026-06)
Diploma - Aviation, Hospitality & Travel Management - Frankfinn Institute of Air Hostess Training
Intermediate - Vigyan Bharati Junior College
SSC - St. Joseph's High School
