Jessie Herron

Promoted twice from standard technical support to Advanced Support, and to Online Advanced Technical Support Assisted up to 3 customers at once via multi channel support chat Resolved customer home equipment issues, alongside troubleshooting minor software and connectivity problems on personal phones, computers, and the Vivint app

Online Advanced Technical Support at Vivint Smart Home (2020-01 – 2021-07)

• Promoted twice from standard technical support to Advanced Support, and to Online Advanced Technical Support
• Assisted up to 3 customers at once via multi channel support chat
• Resolved customer home equipment issues, alongside troubleshooting minor software and connectivity problems on personal phones, computers, and the Vivint app

IT Support (Seasonal) at Southern Utah University (2019-05 – 2019-08)

• Helped people access their SUU accounts and credential management
• Did light software and hardware diagnostics on any computers that were not properly functioning
• Maintained equipment around campus
• Guided students and guests to access computers/resources across the campus

High School – Northwest Career and Technical Academy (2014-08 – 2018-05)

Credits Earned, No Degree – Southern Utah University (2018-08 – 2020-01)