Joan Bailey

Operations- and service-focused professional with 15+ years of experience across higher education, workforce development, training, program support, and regulated service environments. Skilled at navigating complex processes, identifying barriers, coordinating across stakeholders, and translating requirements into clear guidance for students, clients, and colleagues. Strengths include process improvement, data-informed problem solving, compliance, training, documentation, and program coordination.

Senior Military Admissions Officer at Strayer University (2024-01 – Present)

• Guide prospective and returning students through complex admissions and enrollment processes, identifying educational goals, potential barriers, and appropriate next steps while maintaining a high level of service and accuracy.
• Serve as a subject-matter resource for military-affiliated enrollments, applying Department of Defense and Veterans Affairs requirements and helping students navigate military education benefits, documentation, and university processes.
• Coordinate enrollment activity across multiple systems and stakeholders, including applications, identity verification, required documents, transfer-credit information, funding pathways, class selection, and readiness for the start of term.
• Act as a point of contact during selected late-night and Saturday coverage, monitoring call queues and missed appointments and helping ensure time-sensitive student outreach is completed.
• Use operational reports and performance information to track team priorities, identify trends or gaps, and communicate actionable information to colleagues.
• Identify process barriers and opportunities for clearer communication, stronger workflows, and improved student support.
• Recognized with the Jack Welch Management Institute Very Important Partner Award in Summer 2022, Winter 2023, and Summer 2023.

Military Admissions Officer at Strayer University (2021-08 – 2023-12)

• Guide prospective and returning students through complex admissions and enrollment processes, identifying educational goals, potential barriers, and appropriate next steps while maintaining a high level of service and accuracy.
• Serve as a subject-matter resource for military-affiliated enrollments, applying Department of Defense and Veterans Affairs requirements and helping students navigate military education benefits, documentation, and university processes.
• Coordinate enrollment activity across multiple systems and stakeholders, including applications, identity verification, required documents, transfer-credit information, funding pathways, class selection, and readiness for the start of term.
• Act as a point of contact during selected late-night and Saturday coverage, monitoring call queues and missed appointments and helping ensure time-sensitive student outreach is completed.
• Use operational reports and performance information to track team priorities, identify trends or gaps, and communicate actionable information to colleagues.
• Identify process barriers and opportunities for clearer communication, stronger workflows, and improved student support.
• Recognized with the Jack Welch Management Institute Very Important Partner Award in Summer 2022, Winter 2023, and Summer 2023.

Program Supervisor at REM: Hennepin (2019-02 – 2021-07)

• Supported program operations for a residential setting serving four individuals while supervising four Direct Support Professionals and coordinating day-to-day staffing and service needs.
• Led monthly team meetings and trained staff on individualized program plans, procedures, and expectations.
• Maintained licensing and HIPAA compliance and completed documentation required by state and local regulations.
• Created standard operating procedures, shift schedules, and written guidance to improve consistency across staff and shifts.

Reader Writer at Central New Mexico Community College (2014-08 – 2019-01)

Expanded responsibilities: Assistant Notetaker Coordinator, January 2017-April 2018

• Supported students with disabilities across academic and vocational courses by providing access to instructional content through detailed notes, reading assistance, scribing support, and approved testing accommodations.
• Took on expanded departmental coordination responsibilities, including arranging substitute coverage and special assignments to help ensure student support needs were met.
• Participated in hiring activities, including résumé review and candidate interviews, and helped develop a mentoring program for new hires.
• Created and delivered staff presentations and technology training for full-team and small-group audiences.
• Compiled end-of-term and demographic data for departmental reporting.
• Maintained confidentiality and compliance with FERPA, HIPAA, Section 504/ADA, and applicable requirements.

Youth Career Development Specialist at Region IX Education Cooperative (2013-06 – 2014-07)

• Managed enrollment, guidance, training, case management, and follow-up for Workforce Investment Act youth ages 16-21 working toward education and employment goals.
• Developed curriculum focused on interviewing, workplace readiness, and career skills for young adults.
• Contributed to planning, budgeting, development, and implementation of the WIA Youth program and analyzed trends in student standardized-test data.

Master of Business Administration in MBA – Jack Welch Management Institute (2026-09)

Certificate of Leadership – Jack Welch Management Institute (2024-03)

Certificate in Project Management – Central New Mexico Community College (2017-08)

Bachelor's Degree in Elementary Education – Rockhurst University (2004-05)