Joan Baptiste

Compassionate Patient Advocate with strong medical office and insurance knowledge. Skilled in supporting patients through benefits, billing questions, prior authorizations, and care coordination. Known for professionalism, confidentiality, and providing clear communication in high-volume environments. Experienced in EMR systems, HIPAA compliance, and multi-line phone operations.

Patient Advocate - Houston, TX

(2024-02)

• Assist patients with understanding benefits, coverage, and billing inquiries.
• Advocate for patient rights by researching and resolving claim and authorization issues.
• Coordinate communication between patients, providers, and insurance representatives.
• Educate patients on procedures, appointments, and documentation requirements.
• Maintain confidentiality in compliance with HIPAA regulations.
• Provide compassionate support and accurate follow-up information.

Switchboard Operator / Receptionist - Florida Blue / GuideWell - Miami, FL

(2023-08 - 2024-01)

• Managed 50–100 inbound calls daily via multi-line system.
• Routed calls to appropriate departments and resolved customer inquiries.
• Provided support for basic clerical tasks and email communication.
• Distributed messages through Outlook and Microsoft Teams.

Team Leader - ModivCare Solutions LLC - Cutler, CA

(2021-12 - 2023-07)

• Responded to inquiries from agents and customers via phone and Teams.
• Maintained member databases including contact and medical details.
• Scheduled meetings, updated calendars, and documented workflows.
• Created procedures to improve team efficiency and accuracy.
• Ensured confidentiality of all records handled.

Medical Records Clerk - Helpmates Staffing Agency - Irvine, CA

(2022-09 - 2023-01)

• Prepared, organized, and shipped medical records for legal review.
• Maintained accurate electronic and hard-copy files and consolidated charts.
• Performed typing, filing, emailing, and proofreading duties.
• Complied with HIPAA guidelines using EMR systems.

Medical Receptionist / Call Center Representative - Cognizant Technology Solutions - Arizona (Remote)

(2020-06 - 2022-07)

• Handled 50–80 inbound calls regarding medical claims and appointments.
• Verified HIPAA information, updated patient accounts, and scheduled visits.
• Processed EOB and CPT lookups and routed calls appropriately.
• Communicated via fax, email, and chat systems.

Sales Representative (Remote) - Triton Technologies

(2020-03 - 2020-05)

• Answered inbound calls, processed orders, and completed data entry.
• Upsold products and resolved customer complaints.
• Maintained knowledge of product offerings to meet customer needs.

Receptionist - HealthSouth Rehabilitation Hospital of Mid Cities - Bedford, TX

(2016-10 - 2019-10)

• Greeted patients and visitors; issued visitor passes and maintained lobby area.
• Managed 200+ calls daily via PBX multi-line system.
• Scheduled appointments, collected co-pays/deductibles, and verified insurance.
• Scanned, filed, and maintained EMR/EHR using eClinicalWorks.
• Performed billing and assisted multiple departments.

Front Desk Receptionist - Super 8 Motel - Bedford, TX

(2013-04 - 2015-10)

• Delivered high-quality guest service and maintained professional appearance.
• Coordinated shuttle schedules and maintained confidentiality.
• Assisted with hotel operations while meeting Wyndham brand standards.

Jewelry Designer / Owner - Saint Croix, VI

(2011-04 - 2013-05)

• Marketed and sold custom jewelry to targeted clientele.
• Managed inventory, purchasing, shipping, and online updates.

Secretary - Department of Justice - Saint Croix, VI

(1999-06 - 2003-12)

• Answered and screened calls, greeted clients, and prepared legal documents.
• Updated attorney calendars and tracked critical deadlines.
• Handled filing, scanning, faxing, and travel arrangements.

High School Diploma - Central High School