Cindy Tovar

Proven success preparing and coordinating patient information and patient care. Strong leadership, team-building, planning, and problem-solving abilities. Superior communication and interpersonal skills — bilingual (English and Spanish).

Insurance Verification Specialist at Baylor St. Luke's McNair Campus (2026-04 – Present)

• Authorize specialist office visits and coordinate referral authorizations
• Perform insurance verification and benefits investigation for patients
• Apply working knowledge of Medicare, Medicaid, and commercial insurance plans
• Maintain HIPAA-compliant EMR documentation using Epic

Infusion Scheduler at Baylor St. Luke's McNair Campus (2025-06 – 2026-04)

• Scheduled chemotherapy, research treatments, and infusions per authorized medical plans for new and established patients, following treatment date and duration guidelines
• Managed high-volume Epic chat scheduling requests and multi-line phone system, directing calls to appropriate departments
• Completed daily activity reports, no-show patient work queues, and task-related correspondence
• Served as primary trainer for new hires, ensuring proficiency in scheduling protocols and patient communication

Medical Assistant (Front & Back Office) at Orlando Fonseca MD, PLLC — Concierge Practice (2023-10 – 2025-06)

• Presented concierge care packages to prospective patients and managed appointment reminder calls
• Verified insurance via Availity and carrier websites; collected copays and self-pay balances
• Obtained prior authorizations for medications, radiology procedures, and outside specialist referrals
• Scheduled new and existing patients according to follow-up and consult requirements
• Utilized eClinicalWorks, CoverMyMeds, and Availity for practice management
• Triaged patients, obtained medical history and medication reconciliation
• Performed EKGs, InBody testing, Ankle Brachial Index, basic hearing tests, and Snellen exams
• Administered flu vaccines and steroid injections; maintained back-office sanitation

Team Lead / Medical Assistant at Medtex of Houston / The IMA Group (2020-08 – 2022-01)

• Led and supervised a team of 4 staff members across 3 locations
• Interviewed, hired, trained, and onboarded new employees
• Prepared weekly staff assignment and work schedules
• Reviewed and corrected physician reports; managed medical records and supply inventory
• Performed X-rays with proper patient positioning

Medical Assistant / X-Ray Technician (NCT) at Medtex of Houston / The IMA Group (2011-05 – 2019-12)

• Triaged disability and VA patients; prepared medications
• Conducted state-ordered X-rays, Pulmonary Function Testing (PFT), and 6-Minute Walk Tests
• Performed EKGs and oximetry testing; collected and packaged pre-employment lab specimens
• Managed patient data entry and delivered excellent phone-based customer service
• Oversaw daily opening/closing procedures and corrected physician reports

Licensed Radiologic Technologist (NCT) – Avery School of X-Ray (2017)

Certified Billing & Coding Specialist (CBCS) – Sanford Brown College (2010)

Diploma in Medical Assistant – Westwood College (2008)