Joc Katz

Public Affairs and Global Commerce graduate with experience in phone outreach, customer service, sales promotion, and community engagement. Skilled in explaining programs clearly, answering questions, coordinating follow-up, and maintaining accurate records. Brings an adaptable, service-oriented approach to customer conversations and learning new products and processes.

Customer Service Representative - Ortho Molecular Products - Barrington, IL

(2026-09)

• Responded to customer phone calls, faxes, emails, and website inquiries, providing clear information and assistance.
• Escalated complex customer requests and worked with internal teams to address customer needs.
• Assisted customers with website registration and order entry through administrative website tasks.
• Shared updates on customer needs and factors affecting customer satisfaction.

Field Organizer (Contract) - Julie Morrison for State Senate - Deerfield, IL

(2026-08)

• Conducted phone banking, canvassing, and text outreach to communicate campaign priorities and encourage participation.
• Answered questions and adapted communication to different community members and their concerns.
• Tracked contact and engagement information in VAN to support organized outreach and follow-up.
• Coordinated outreach priorities across community events, volunteer communication, and campaign activities.

Sales Promoter, Gurnee Mills Mall - World - Gurnee, IL

(2025-12)

• Engaged visitors in conversations about the World ID rewards program and explained benefits within the World app.
• Answered questions and guided participants through one-time verifications.
• Contacted alternate sites to arrange meetings and explore expansion opportunities.

Gate Staff - Ravinia Festival - Highland Park, IL

(2024-06 - 2025-08)

• Assisted hundreds of patrons during high-volume events, directed visitors, and resolved inquiries in a fast-paced environment.

Education & Engagement Intern - Lake Forest Open Lands - Lake Forest, IL

(2025-06 - 2025-08)

• Delivered environmental education programming and coordinated materials, calendars, logistics, and event preparation.
• Tracked participation data and maintained records to support program planning and evaluation.

Editorial Intern - Green Living Magazine - Remote

(2025-02 - 2025-05)

• Researched and wrote sustainability articles and collaborated with editorial leadership on print and digital content.

Accounting Intern - Oil-Dri Corporation - Chicago, IL

(2023-06 - 2023-08)

• Analyzed financial and operational data for reporting and compiled information for audits and reconciliation projects.

Bachelor of Arts - Public Affairs & Global Commerce - Lake Forest College (2025-12)