Jodi Delange

Dedicated front desk professional with a solid background in customer services and office management. Expertise in appointment scheduling, multi-line phone system, and maintaining accurate patient records. Committed to fostering positive relationships and ensuring a welcoming atmosphere.

Office Floater/Scheduler - Summit Primary Care - Hermitage, TN

(2022-01 - 2026-12)

• Personally greeted an average of 90 patients daily at the front desk, ensuring they felt welcomed and informed about their appointments.
• Managed appointment scheduling using the Epic electronic health record system, reducing patient wait times by 15%.
• Improved patient satisfaction by effectively managing front desk operations, including greeting patients and coordinating appointments for 50 patients daily.
• Scheduled appointments accurately using reservation software, reducing conflicts or double-booking.
• Managed confidential patient information for over 100 patients daily while strictly adhering to company privacy guidelines.
• Executed daily front desk duties, including answering phones and scheduling appointments, in strict adherence to company policies and procedures.
• Resolved an average of 15 billing discrepancies each week, ensuring accurate client accounts and enhancing client satisfaction.
• Answered a multi-line phone system, handling multiple inquiries daily and directing calls to appropriate staff members.
• Maintained accurate records for over 500 patients while upholding confidentiality and compliance with HIPAA regulations through regular audits and training sessions.
• Scheduled and coordinated over 100 appointments weekly, effectively optimizing staff time and resources using Square POS.
• Processed an average of 50+ pieces of incoming mail and packages weekly, distributing to personnel using an organized tracking system.
• Delivered exceptional customer service by addressing 50+ inquiries daily and resolving issues efficiently using Square POS.
• Verified 100+ insurance policies monthly for accuracy and compliance with HIPAA regulations using resources from BCBS, UHC, Aqualife Medicare, Cigna, and Tricare websites.
• Collected copays and deductibles from 50+ patients daily, maintaining billing accuracy through diligent record-keeping.
• Made 15+ reminder calls daily for next-day appointments.
• Assisted in resolving patient concerns for over 50 patients daily, fostering positive relationships and contributing to improved customer satisfaction.
• Streamlined front desk operations by implementing effective filing systems for patient documents.
• Trained new receptionist on office policies and procedures, promoting consistency in service delivery.
• Greeted patients at front desk and engaging in pleasant conversation while managing check-in process.

Production Supervisor - Midwest Cheese INC - Corsica, SD

(1997-01 - 2022-12)

• Supervised a team employees in daily cheese production, ensuring quality standards and safety protocols were met.
• Trained and mentored team members on equipment operations and production operations.
• Implemented process improvements that enhanced operational efficiency and reduce waste.
• Coordinated workflow schedules to optimize resources allocation and meet production targets.
• Monitored weekly inventory levels of raw materials, triggering orders to maintain supply for seamless operations.
• Resolve issues quickly to maintain productivity goals.
• Oversaw daily production schedules for a team, successfully meeting tight deadlines and adjusting workflows to accommodate increased order volumes.

Diploma - Chamberlain High School (1974-08 - 1987-05)