Josephina Butler

Front Desk Receptionist

Cortland West, Town of Cortlandville, CortlandMember since September 11, 2023

MultitaskingCustomer serviceComputer applicationsPOS systemsSchedule makingMedication passing safetySocial media managementMarketingMoney handlingConflict resolutionSales

About

Skilled professional with experience in multitasking and customer service. Associate degree in paralegal studies with expertise in computer applications, POS systems, and schedule making. Proficient in Microsoft applications (Teams, Outlook) and Google applications (Drive, Docs). Certified in medication passing safety with experience administering controlled substances and insulin. Additional skills include social media management and marketing.

Experience

Front Desk Receptionist - H&R Block - Syracuse, NY

(2025-01 - 2026-04)

Seasonal position. My everyday tasks included:

Greeting customer as they arrived
Scheduling client appointments and managing call backs
Maintaining and preserving sensitive client paperwork
Completing card and cash transactions
Keeping front area tidy and free of clutter
Handling client calls

Youth Care Specialist - William George Agency - Freeville, NY

(2024-01 - 2025-01)

My everyday tasks included

Maintaining direct supervision of troubled youth and ensuring their safety
Administration of nightly medication and maintaining medical records
Driving youth to and from vocation, school, and other activities
Conflict resolution between youth while teaching them ways to communicate healthily
Ensuring all rules and policies are being followed by youth

Sales Call Center Agent - Spectrum - Syracuse, NY

(2022-06 - 2023-12)

My everyday tasks included

Keeping customer information secure and protected
Multitasking while maneuvering through 2-3 computer screens
Learning various different computer systems and billers
Pitching company products and conducting sales over the phone
De-escalating upset customer by quickly but thoroughly review the situation and proceeding accordingly
Building rapport and trust with my team member and customers

Shift Lead - Walgreens - Cortland, NY

(2021-04 - 2022-06)

My everyday tasks included

Money handling, change orders, opening and closing registers
Managing team members
Accepting daily shipments
Office tasks like creating weekly schedules, confirming inventory & checking emails

Assistant Manager - DTLR/Villa - Syracuse, NY

(2020-03 - 2021-04)