Joe Sz.

Versatile professional with broad experience across cultural institutions, nonprofit programming, educational support, government operations, and administrative roles. Skilled in event coordination, guest and patron services, database and records management, staff and volunteer oversight, and community engagement. Brings strong organizational skills, genuine people skills, and a consistent record of taking ownership across a wide range of responsibilities.

Comfortable in fast-paced environments requiring adaptability, discretion, and attention to detail.

Programs Assistant - Center for Modern Aging at Princeton (CMAP) - Princeton, NJ

(2025-01 - 2026-12)

Supported planning, coordination, and execution of programming initiatives for older adult patrons

• Supervised AmeriCorps staff during events, assigning responsibilities and maintaining clear accountability
• Managed front desk operations including call routing, patron inquiries, ticket sales, and event-day support
• Maintained and updated class database, event schedules, and patron records using Salesforce and internal systems
• Processed patron refund requests through Salesforce, maintaining accurate refund database in coordination with senior staff
• Updated organizational website with new event listings including descriptions, pricing, and patron-facing communications
• Edited organizational newsletter and created social media content to promote programs and drive community engagement
• Assisted with event setup and breakdown of main programming space
• Collaborated with senior staff on external outreach including coordinating guest speaker opportunities with community partners
• Utilized Monday.com and Salesforce for internal project coordination and program management

Visitor Assistant - Grounds for Sculpture - Hamilton, NJ

(2022-10)

Delivered high-quality guest experiences at a premier cultural destination, welcoming and orienting visitors across exhibition spaces

• Managed floor operations including safety monitoring, incident response, and crowd management during large-scale events of 100+ attendees
• Resolved complex guest complaints and de-escalated difficult situations with professionalism and composure
• Handled membership sales, gift shop recommendations, phone and online inquiries, and clerical support
• Assisted with animal welfare responsibilities including feeding and maintaining safety of resident peacocks
• Maintained accurate logs of incidents, daily activities, and administrative records
• Answered questions through online and phone services, helping guests navigate reservations and memberships

Volunteer & Educational Support - New Jersey State Museum - Trenton, NJ

(2025-06)

Supported Educational Services staff in delivering programming to museum guests

• Supervised youth visitors ages 5–17 during structured educational activities and exhibit engagement
• Managed several themed events as companion programming to museum exhibits

Dream Program Mentor - Mercer County Community College - Princeton & West Windsor, NJ

(2017-01)

Provided direct support to students with intellectual and developmental disabilities in classroom and community settings

• Implemented individualized education plans (IEPs) in collaboration with faculty and staff
• Maintained accurate student records including attendance, progress notes, and behavioral observations
• Facilitated one-on-one and small group instruction, adapting materials to diverse learning styles and needs

Contact Tracer / Case Investigator - NJ Department of Health - Hamilton, NJ

(2020-11 - 2021-06)

• Conducted structured interviews with COVID-positive individuals to identify close contacts under strict HIPAA confidentiality protocols
• Maintained accurate case records and entered data via contact tracing software and spreadsheets
• Coordinated with healthcare professionals, public health officials, and community organizations to facilitate support services
• Prepared regular reports tracking case volume, contact rates, and intervention outcomes
• Connected individuals in need with food assistance, medication, and quarantine resources

Census Canvasser - U.S. Census Bureau - Hamilton, NJ

(2020-05 - 2020-10)

• Conducted door-to-door outreach across assigned territories to ensure accurate household enumeration
• Recorded and verified resident data using federal mobile systems in compliance with confidentiality guidelines
• Managed daily routes independently, maximizing coverage and response rates

Copy Center Specialist / Sales Associate - Staples - Hamilton, NJ

(2021-01 - 2024-01)

• Managed high-volume customer service, print production, and UPS mailing operations in a fast-paced retail environment
• Designed and produced marketing materials including flyers, brochures, business cards, and posters for clients
• Trained new team members on company policies, procedures, and customer service best practices
• Handled cash management, register operations, and inventory tracking

Portrait & Photography Associate - JCPenney / Shutterfly - New Jersey

(2021-01 - 2022-12)

• Captured family and individual portraits using professional lighting setups and backdrops
• Managed appointment scheduling, data entry, and client communications

Photographer / Graphic Designer - Parterra Design - Trenton, NJ

(2019-10 - 2022-12)

• Photographed plant specimens for client catalogues and developed client-facing presentation materials

Video Editor / Assistant Editor - Children's Technology Review / Dust or Magic - Flemington, NJ

(2016-06 - 2017-01)

• Edited video content for web and YouTube including product demonstrations, panels, and interviews
• Reviewed developer-supplied content and captured original footage as needed

Intern - TrentonWorks - Trenton, NJ

(2016-05 - 2017-01)

• Operated Virtual Projection Tools (VPT) software to create public-facing digital art installations
• Coordinated setup and execution of a one-night art showcase event for students and faculty

Bachelor of Arts - Interactive Multimedia - The College of New Jersey (2014-01 - 2016-12)

Associate - Advertising & Graphic Design - Mercer County Community College (2017-01 - 2018-12)

Associate - Digital Media Arts - Mercer County Community College (2011-01 - 2013-12)