Jonecia Lee

Talent Acquisition professional with 8+ years of experience supporting complex recruiting operations, including executive and senior-level hiring, high-volume talent acquisition, candidate experience, and onboarding. Experienced in coordinating multifaceted interview processes, managing communication among recruiters, hiring leaders, executive stakeholders, candidates, and cross-functional partners, and ensuring recruiting processes move efficiently from initial engagement through hire. Skilled in executive-level communication, stakeholder relationship management, interview logistics, recruitment operations, HR systems, and process improvement.

Holds a Master of Science in Industrial–Organizational Psychology, bringing additional expertise in organizational effectiveness, workforce strategy, employee engagement, and evidence-based talent practices. Recognized for delivering a polished, high-touch candidate experience while serving as a trusted operational partner to recruiters and business leaders.

Talent Acquisition Associate III - Executive Search & Organizational Effectiveness - Fidelity Investment Services Global (FIS)

(2025-06)

• Guided individuals through every stage of a high-volume recruitment and onboarding lifecycle by providing personalized support, answering questions, resolving concerns, and ensuring a positive candidate experience from initial engagement through successful transition.
• Managed a high volume of appointments, interviews, and stakeholder communications while delivering exceptional customer service and fostering strong relationships with candidates, hiring leaders, and cross-functional partners.
• Utilized workforce data, reporting tools, and performance metrics to monitor recruitment activity, identify opportunities for process improvement, and support operational decision-making.
• Developed and implemented standardized workflows, communication templates, and documentation that improved operational consistency, efficiency, and the overall participant experience.
• Mentored and coached newly hired team members by providing onboarding, training, performance feedback, and ongoing support to improve team effectiveness and service delivery.

Talent Acquisition Associate II - Talent Operations & Organizational Effectiveness - Fidelity Investment Services Global (FIS)

(2022-07 - 2025-06)

• Collaborated with business leaders and cross-functional partners to support recruitment initiatives, resolve complex issues, and deliver solutions that aligned with organizational objectives.
• Maintained accurate applicant records and monitored compliance requirements while ensuring data integrity across multiple HR information systems.
• Prepared recurring operational reports and analyzed recruitment metrics to support workforce planning, performance monitoring, and leadership decision-making.
• Contributed to continuous improvement initiatives by streamlining processes, resolving operational challenges, and enhancing the overall recruitment experience.

Talent Acquisition Associate I - Talent Operations & Organizational Effectiveness - Fidelity Investment Services Global (FIS)

(2019-04 - 2022-07)

• Coordinated high-volume recruitment activities, maintained accurate applicant records, and ensured a seamless candidate experience.
• Supported candidates through multiple stages of the hiring process by providing timely communication, guidance, and documentation.
• Identified opportunities to improve recruitment workflows, contributing to greater efficiency, compliance, and service quality.
• Supported diversity, equity, and inclusion initiatives by promoting equitable hiring practices and consistent candidate experiences.

Account Services Specialist II - Fidelity Investment Services Global (FIS)

(2017-03 - 2019-04)

• Managed regulatory and client-specific processes while ensuring compliance with service-level agreements and organizational standards.
• Resolved customer account issues by providing timely, accurate, and solution-focused support.
• Collaborated with internal teams and external partners to ensure accurate processing of regulatory and operational requirements.
• Mentored junior team members and provided ongoing coaching, guidance, and procedural support.
• Developed and maintained procedural documentation to promote consistency and operational excellence.

Master of Science - Industrial–Organizational Psychology - University of Phoenix (2026-07)

Bachelor of Science - Public Administration & Management - Florida State College at Jacksonville (2017-12)