Sadina Muratovic

Dynamic hospitality and café professional with 6+ years of experience in upscale restaurants, luxury guest services, specialty coffee, gelato service, and fast-paced customer environments throughout New York. Proven ability to lead teams, manage high-volume operations, deliver exceptional guest experiences, and maintain premium service standards. Experienced in restaurant management, café operations, barista service, POS systems, inventory oversight, scheduling, and team coordination.

Recognized for professionalism, adaptability, strong communication skills, and creating welcoming customer experiences in both luxury dining and modern café environments.

Restaurant Manager at Napolis Bistro (2021-01 – 2026-01)

• Directed full front-of-house and daily restaurant operations
• Supervised, trained, and scheduled staff members
• Managed payroll, inventory control, and operational reporting
• Maintained exceptional guest satisfaction and service quality
• Coordinated reservations, private events, and customer relations
• Ensured smooth service during high-volume shifts and peak hours

Barista / Café Team Member at Millo Caffé (2026-01 – Present)

• Prepared specialty coffee beverages, matcha drinks, espresso-based drinks, and premium café items
• Delivered fast, friendly, and detail-oriented customer service in a busy café environment
• Maintained cleanliness, food safety, and presentation standards
• Assisted with opening and closing procedures, restocking, and inventory management
• Worked efficiently under pressure during high customer traffic periods
• Built positive relationships with guests and contributed to repeat clientele

Restaurant Manager at Butcher Bros Steakhouse

• Oversaw high-volume steakhouse operations and front-of-house management
• Led hiring, onboarding, training, and staff development
• Managed POS systems, cash handling, and daily sales reports
• Ensured elevated dining experiences and operational efficiency

Server at Sea Flame Steakhouse (2020-01 – 2021-01)

• Delivered upscale dining service in a fast-paced environment
• Built strong guest relationships and repeat clientele
• Assisted guests with menu recommendations and dining experience

Concierge at Wind Watch Golf & Country Club (2024-01 – 2025-01)

• Provided high-level concierge services to VIP guests and members
• Coordinated reservations, private events, and guest requests
• Maintained professionalism and luxury hospitality standards

Dispatcher at Dispatcher

• Coordinated scheduling, logistics, and operational communication
• Managed time-sensitive tasks in a fast-paced environment