Jordan Winchester

Adaptable professional with extensive experience in customer service, administrative support, and healthcare environments. Skilled in front desk operations, insurance authorizations, and pharmacy procedures. Demonstrates strong communication, multitasking, and organizational abilities across fast-paced settings, including clinics, retail, and hospitality. Committed to providing efficient, friendly service and maintaining high standards of accuracy and cleanliness.

Front Desk Receptionist - Western Montana Clinic - Missoula, MT

(2024-07)

Front Desk Receptionist - Advanced Imaging - Missoula, MT

(2022-12 - 2024-07)

• Handled insurance authorizations, processed ROIs, and managed front desk reception to ensure efficient patient service

Pharmacy Technician in Training - Walgreens - Missoula, MT

(2020-10 - 2022-02)

• Filled prescriptions and updated patient profiles to maintain accurate records
• Greeted customers and answered phones, enhancing customer satisfaction
• Coordinated insurance verifications and resolved claim issues to expedite prescription processing
• Scheduled COVID tests and appointments, improving patient access to services

Ticket Agent - Jefferson Lines - Missoula, MT

(2019-08 - 2020-03)

• Greeted customers and sold tickets, providing excellent customer service
• Loaded buses and handled cash transactions to ensure smooth operations
• Maintained cleanliness of the building to create a welcoming environment

Certified Nursing Assistant - The Springs Living - Missoula, MT

(2018-09 - 2019-03)

• Assisted elderly residents with daily living tasks, enhancing quality of life and comfort

Hostess/Server - Sean Kelleys Stone - Missoula, MT

(2016-08 - 2018-03)

• Greeted and seated customers, ensuring a positive first impression
• Served food and beverages, delivering prompt and attentive service
• Handled cashier duties and provided customer service to ensure guest satisfaction
• Bussed tables and maintained cleanliness to support efficient restaurant operations

Cashier/Retail - Bob Ward & Sons - Missoula, MT

(2015-11 - 2016-08)

• Provided customer service and operated cashier to facilitate smooth transactions
• Greeted customers and maintained store cleanliness for a welcoming environment
• Stocked, hung, and folded clothes to ensure organized merchandise displays

Custodial Worker - Puritain Cleaning Proffesionals - Missoula, MT

(2014-05 - 2015-03)

• Vacuumed, dusted, and took out trash to maintain clean facilities
• Cleaned and disinfected bathrooms, ensuring sanitary conditions

Crew Member - McDonald's - Missoula, MT

(2013-06 - 2014-04)

• Operated cashier and provided customer service to enhance guest experience
• Greeted customers and prepared food, maintaining quality and efficiency
• Ensured cleanliness of work areas to support health and safety standards

Diploma - Big Sky High School