Jose Murphy

Results-driven operations leader with 5+ years of experience managing complex logistics and supply chain functions across fulfillment, reverse logistics, last-mile delivery, and quick commerce. Proven track record of process optimization, team development, and cross-functional project execution within Amazon's high-volume environments. Fluent in Spanish and passionate about driving inclusive, efficient operations.

Regional Area Manager, Quick Commerce (Amazon Now) at Amazon (2025-09 – Present)

Pioneered operational leadership as the first Area Manager in Amazon's Quick Commerce network, establishing foundational processes and standards

• Pioneered operational leadership as the first Area Manager in Amazon's Quick Commerce network, establishing foundational processes and standards
• Oversee daily operations for 75+ associates and 15 leads across 3 Philadelphia sites, ensuring consistent performance and operational excellence
• Lead successful launches of 3 Philadelphia-area sites and provided critical operational support for Seattle, Oklahoma, Arizona, Orlando, Minnesota, Miami and Dallas market launches
• Built and scaled team from ground up, including full-cycle recruiting, hiring, and comprehensive onboarding programs for new Area Managers and Leads
• Conduct deep-dive analysis of Voice of Customer concession metrics to identify root causes and drive quality improvements across the network
• Partner with support teams such as Food Safety, Learning, Operations, Flex and Process Engineers to design, implement, and evaluate multiple pilot programs ensuring compliance and operational excellence
• Developed standardized onboarding framework for new Area Managers and Leads, supporting seamless integration into Quick Commerce operations

Area Manager II, Quality (NACF) at Amazon (2023-09 – 2025-08)

Lead Inventory Control and Vendor Returns team, consistently exceeding daily, weekly, and monthly performance targets through structured team coordination and KPI management

• Lead Inventory Control and Vendor Returns team, consistently exceeding daily, weekly, and monthly performance targets through structured team coordination and KPI management
• Led site-level process improvement projects including racking redesign and bin divider implementation, resulting in improved space utilization and workflow efficiency
• Engage all associates and support DEI initiatives such as Central PA Food Bank, Animal Shelters, PA Junior Achievement, and local YMCA
• Communicate daily and weekly metrics to senior leadership and support teams to ensure tracking
• Delivered $600K+ in cost savings by improving sellable yield compliance through data analysis and root cause mitigation
• Support Inbound and ICQA leaders while on STA at BOS7
• Develop ICQA AM intern and support their special project initiatives
• Coordinated on-site vendor engagement and execution of special projects at PHL6 fulfillment center
• Support two 3PL launches in Cinnaminson, NJ and Orlando, FL

Area Manager II, Rural and Rapid Logistics (GSF) at Amazon (2022-07 – 2023-09)

Collaborated cross-functionally with inbound and outbound operations to align on shift planning, workforce allocation, and throughput optimization

• Collaborated cross-functionally with inbound and outbound operations to align on shift planning, workforce allocation, and throughput optimization
• Led daily stand-up meetings for 100+ associates focused on safety, quality, and process adherence
• Supervise and oversee training of 350+ new associates YTD to Amazon rigorous safety and quality standards
• Assist site operational leaders in launching 9 Affinity groups to foster a more diverse, equitable, inclusive environment
• Support ICQA team with all site related KPIs (27 metrics) and rollouts to ensure site is exceeding on all network initiatives
• Align with launch and start up teams in regard to operational readiness testing of site works stations, equipment, and 5S standards
• Implement standard work initiatives across the network with bin etiquette and safety
• Support new leaders with onboarding and all training related tasks to ensure a successful Day1 experience
• Forecasted and allocated weekly labor hours for Learning and Inventory teams based on projected volume and shift demands

Area Manager I, Amazon Logistics (AMZL) at Amazon (2021-06 – 2022-07)

Managed relationships with 7 DSPs, ensuring 50,000+ package deliveries met Amazon's customer promise for speed and accuracy

• Managed relationships with 7 DSPs, ensuring 50,000+ package deliveries met Amazon's customer promise for speed and accuracy
• Successfully led the Mind Your Step Zappos Shoe program, supporting 400+ last-mile drivers
• Effectively deep dive and provide root cause analysis for return to station metrics to operations leaders
• Oversee and manage Flex dispatch operations of up to 50 independent delivery drivers
• Manage and lead a team of up to 5-10 associates and a Process Assistant to ensure station reset is complete and ready for sortation team
• Conducted ad hoc and return-to-station (RTS) sortation to prevent volume rollovers and maintain daily throughput
• Review previous day metrics to create short-term and long-term action plans to better our delivery experience and operations for all parties involved
• Support all safety and compliance initiatives for drivers while out on road and under the roof staff
• Provide support for Operational Leadership, ACES, HR, and Loss Prevention teams
• Engage drivers and Amazon associates on a daily basis to encourage safety, increase productivity, and drive customer obsession

Operational Supervisor, Food & Beverage at Dorney Park & Wildwater Kingdom (Cedar Fair) (2018-02 – 2020-09)

Managed inventory system, and work with the Revenue Accounting department to ensure auditing procedures were being met and exceeded

• Managed inventory system, and work with the Revenue Accounting department to ensure auditing procedures were being met and exceeded
• Delegated and streamlined tasks across 275+ associates on a daily basis, while being efficient and profitable
• Hired and train associates so that they understand the importance of guest and personal safety when working in various food locations
• Maintained labor and cost of sales budget requirements by evaluating and adjusting to the business needs
• Completed administrative paperwork and duties which includes scheduling, ordering, inventory, counseling summaries, evaluations, and associate file documentation
• Managed daily operations, resolve guest complaints, and interact with a wide variety of teams and guests

Master of Business Administration in MBA – The Pennsylvania State University (2025-05)

Bachelor of Science in Business Management and Marketing – The Pennsylvania State University (2020-12)