Benjamin Emery

Highly accomplished, metrics-driven Operations Executive with a definitive track record of scaling independent operational divisions into multi-million dollar business units. Expert at blending deep technical product knowledge with strategic market execution to penetrate B2B, commercial construction, and municipal/government channels. Exceptional functional understanding of industrial, mechanical, and logistical frameworks, allowing for the seamless transition of complex product specifications into highly profitable commercial solutions.

A strategic leader who converts technical complexity into scalable Standard Operating Procedures (SOPs) that optimize net margins, eliminate waste, and elevate team performance.

General Manager / Multi-Site Operations Leader at H&H TRUCK AND OUTDOOR (2016-07 – Present)

Directly command comprehensive commercial operations, technical logistics frameworks, and labor deployment matrices for two high-performing regional business units generating over $3M in annual revenue. Lead a cross-functional workforce of 10, including supervisors, elite B2B account managers, and technical installation teams. Serve as the primary technical subject matter expert on all product specifications, industrial applications, and functional vehicle/hardware integrations.

• Product-Driven Revenue Expansion: Engineered and launched a multi-channel commercial blueprint that accelerated average monthly revenue from $80K to peak volumes of $250K–$300K (a 275% expansion). Leveraged deep functional product knowledge to capture high-value commercial and government fleet accounts requiring highly specific technical configurations.
• P&L & Margin Architecture: Exercised absolute control over volatile variable cost lines; strategically adjusted real-time pricing frameworks against fluctuating Cost of Goods Sold (COGS) to insulate net profit margins.
• SOP Innovation & Technical Training: Authored and implemented rigorous, enterprise-wide technical SOPs based on complex product specifications. Standardized high-risk mechanical and installation workflows, reducing product liability, mitigating damage, and eliminating operational waste.
• High-Performance Team Culture: Built, upskilled, and mentored technical installation units that secured the corporate "Installation Team of the Year" distinction across multiple cycles for setting new organizational records in quality assurance and rapid turnaround times.
• Inventory Integrity & Asset Protection: Spearheaded strict audit and cycle-counting safeguards across a rolling $2M+ multi-site inventory valuation, delivering near-perfect data reconciliation and updating raw margins faster than corporate reporting lag.
• Showroom Optimization & Upselling: Utilized predictive inventory velocity and functional product knowledge to redesign regional visual asset allocation, positioning complex, high-margin components to stimulate organic commercial upsells.
• Data Audit Engineering: Designed custom manual data-cross-referencing reporting metrics to bypass archaic proprietary POS limitations, equipping executive leadership with accurate historical forecasting regarding labor, capital, and revenue velocity.

Bachelor of Science in Business Administration (BSBA) in Business Administration – UNIVERSITY OF WEST FLORIDA (UWF) – COLLEGE OF BUSINESS