Josh Chik

Program Manager with 12+ years delivering cross-functional programs across product strategy, people operations, SaaS deployments, UX, learning, and enterprise technology. Track record driving large-scale initiatives from ambiguity to delivery, building governance, aligning executive stakeholders, improving processes, and translating research and strategic priorities into measurable business outcomes.

Experience spans global programs supporting 200K+ employees, $20M+ in resources, and portfolios across commercial and nonprofit environments.

Product Management & Design Consultant | Flowish Mar 2026 – April 2026

New York, NY

• Advising an early-stage AI platform on product and operational foundations, including roadmap development, JTBDs, MVP prioritization, decision-making frameworks, value prop framing, GTM readiness for 0→1 execution.

Founder | NYC Third Spaces Apr 2025 - Present

New York, NY

• Built and scaled a community-based organization from 10 to 100+ members in under 5 months, establishing governance and leadership structures, operating norms, recurring event operations, and communication workflows to support sustainable growth and member engagement.

Career Sabbatical Mar 2024 - Mar 2025

New York, NY

Stepped away to address a personal family matter; remained current on industry trends and product operations developments.

UX Program Manager, Product I&E | Google Inc. Nov 2018 - Feb 2024

New York, NY

Led cross-company portfolio and program strategy advancing equitable outcomes across 7+ product and people domains, translating global-scale identity research into governance frameworks, investment prioritization, and scaled execution across a 200K+ employee organization.

• Secured $2M in continued investment into research by formalizing portfolio governance, introducing 25+ decision checkpoints and assessments across development lifecycles, and improving executive visibility into cross-domain equity priorities.
• Drove adoption of product quality standards across major Google product areas by redesigning evaluation frameworks, embedding scalable, cross-functional governance controls that improved equitable outcomes.
• Surfaced systemic compensation and promotion disparities through enterprise-scale analysis, shaping executive remediation strategy and policy redesign across multiple functions.
• Overhauled performance management architecture for 200K+ employees by defining buy/build strategy, calibration governance, and measurement frameworks to improve consistency and evaluation quality.
• Reduced hiring variance by redesigning structured evaluation systems and driving adoption of 30+ candidate assessment standards across the organization.
• Ran quarterly portfolio roadmaps and governance cadences across 7+ domains, aligning executive stakeholders on priorities, dependencies, and success measures from ideation through post-launch review.

L&D Program Manager, IT Career Programs | Google Inc. Jun 2017 - Nov 2018

New York, NY

• Boosted initial 30-day productivity by 70% by leading end-to-end redesign of global onboarding for 500+ new hires and rebuilding orientation content from the ground up.
• Drove 30% improvement in applied skill transfer, measured through 30/60/90-day sampled ticket quality audits, by replacing passive, lecture-based training with hands-on labs, peer-led sessions, and real-world simulations.
• Increased employee satisfaction by 60% and reduced attrition by 40% by launching a holistic development program spanning technical, professional, and personal growth.

Program Manager, Google for Nonprofits | Google Inc. Dec 2015 - Jun 2017

New York, NY

• Drove operational infrastructure for a global technology deployment to 500+ NGOs, stewarding $20M+ in donated Google Workspace and Ad Grants resources across 50+ distributed teams.
• Cut deployment team ramp-up time from 3 months to 1 month by identifying bottlenecks and redesigning recruitment, onboarding, and training programs end-to-end, introducing train-the-trainer modalities that scaled the fix globally.
• Mitigated up to $50M in projected financial and reputational exposure by redesigning vendor SOPs, risk controls, and automated review workflows, reducing false positives by 80% while surfacing and removing 100K+ confirmed policy-violating accounts.

IT Engineering | Google Inc. Sep 2013 - Dec 2015

Ann Arbor, MI

• Began a decade-long Google tenure as an individual contributor, providing enterprise IT support across network, software, and physical security infrastructure for Linux, macOS, Windows, mobile, and complex network systems while maintaining ~95-97 NPS.
• Cut new hire ramp-up time by 33% and improved applied skill growth by 20% by designing and delivering ground-up technical onboarding curriculum for 150+ employees.
• Boosted ticket resolution rate by 37% and CSAT by 20% by building knowledge management, case management, and support workflow automation systems.

Associate Director (Pro Bono) | From Bars II Beyond Jul 2017 - Jan 2021

New York, NY

• Built a scalable program model from the ground up, standardizing curriculum, partner onboarding processes, and fundraising cadence with project and change management methodologies.
• Achieved 60%+ completion rate across six multimedia education modules designed for 50+ justice-impacted youth.
• Drove 100% adoption of business systems across partner transitional organizations and secured $10K in funding through donor, sponsorship, and foundation strategy.

BA in Theatre Directing & Performance - University of Maryland, College Park