Marcell Trotman

Operations professional with 4+ years leading cross-functional programs, vendor management, and stakeholder communication in fast-paced environments. Proven track record scaling processes for 100+ person programs, managing budgets, and training and coaching new team members. Seeking an Operations Manager role driving process improvement and operational excellence in sports, luxury, or entertainment.

Operations Associate Cohort Lead at Coney Island Prep Upper Elementary School (2026-07 – Present)

• Coach and develop a cohort of 4 first-year Operations Associates, preparing and facilitating bi-weekly development meetings to build their operational and stakeholder-management skills.
• Serve as first-line escalation point for the cohort, translating leadership priorities into actionable guidance for new team members.

Operations Coordinator at Coney Island Prep Upper Elementary School (2023-07 – 2026-07)

Promoted from Operations Coordinator to Cohort Lead after 3 years for consistently exceeding performance expectations.

• Managed cross-functional communication between leadership, families, faculty, and external partners, serving as the central point of contact across the organization.
• Cross-trained in operational leadership functions including purchase order processing and vendor relationship management.
• Maintained databases and student information systems for 400+ records, ensuring data integrity, confidentiality, and compliance with privacy regulations.
• Spearheaded daily operations of an after-school program serving 100+ students, coordinating vendors and staffing to ensure seamless program execution.
• Designed and facilitated professional development trainings for new hires, aligning onboarding with standard operating procedures.
• Led end-to-end planning and execution of school-wide events using backwards-planning methodology and cross-functional partnerships.

Intake Coordinator at DOE Family Welcome Center (2023-04 – 2023-06)

• Fostered a welcoming, service-oriented environment for families navigating enrollment, coordinating appointments once appropriate services were identified.
• Managed high-volume phone and email inquiries from parents and families, ensuring timely and accurate responses.
• Supported counselors with administrative assignments as needed to keep intake operations running smoothly.

Correspondence Intern at New York City Mayor's Office (2018-03 – 2019-08)

• Read, routed, and tracked constituent emails and letters from national and international correspondents.
• Responded to constituent phone inquiries, resolving questions and concerns about New York City services.
• Collaborated across city agencies to ensure constituent needs were met in a timely manner.

Bachelor of Science in Mass Communications (Digital) – Lincoln University of Pennsylvania

Immersion Program in Music Industry – Warner Music Group (2022-03 – 2022-05)