Kaelian Clare

Motivated self-starter with excellent time management skills. Passionate about providing administrative support and fostering a collaborative workplace. With over 20 years’ experience I am a quick learner, ready to adapt and grow within all roles.

Operations Coordinator - FedEx Ground - Medley, FL

(2020-07)

• Investigates and reports schedule delays, accidents and equipment failures and implements contingency plans as needed to ensure on-time deliveries in the event of an enroute breakdown or accident.
• Driven and detail-oriented individual looking to start a career as a claims adjuster. Excellent organizational skills and a willingness to learn, aiming to contribute to team efficiency and success.
• Interview drivers and obtain all info regarding accidents.
• Knowledge of concepts, practices, procedures and transportation regulations used in Linehaul field operations, including DOT regulations
• Reviews and communicates Department of Transportation (DOT) roadside violations to management.

Sr. Operations Admin - FedEx Ground - Medley, FL

(2015-09 - 2020-06)

• Served as frontline customer service to receive, solve or escalate customer inquiries and issues.
• Prioritized workflow to maximize the number of packages that can be resolved and sent out for delivery the same day.
• Reviewed and entered all Independent Contractor settlement into appropriate system to ensure proper payments.
• Investigate customer service complaints and communicate resolved issues with customers directly to ensure customer satisfaction.

Sales Support Specialist - JCPenney - Aventura, FL

(2002-09 - 2016-02)

• Processed customer orders, exchanges and returns and kept customers informed about progress.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Technical Support Specialist - Teleperformance - Tamarac, FL

(2008-02 - 2010-09)

• Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
• Documented and updated case notes for each customer and work order.
• Walked customers through common hardware and software configurations to maximize service functionality.

Bachelor of Science - Information Technology - Barry University (2007-05)