Kaelon Martin

Administrative and customer service professional with experience in reception, scheduling, customer support, data entry, cash handling, and fast-paced office environments. Strong communication, organization, and problem-solving skills with a focus on providing professional and dependable service.

Administrative Receptionist at Randy Weaver's Allstate Agency (2026-07 – Present)

• Greet customers and provide professional, friendly service in person and over the phone.
• Answer and route incoming calls, take accurate messages, and respond to general customer inquiries.
• Schedule appointments and maintain calendars for the agency team.
• Assist customers with basic questions regarding insurance policies, billing, payments, and account information, while directing licensed-service questions to the appropriate team member.
• Collect and update customer contact information and maintain accurate electronic records.
• Process documents, scan and organize paperwork, and support daily administrative and clerical tasks.
• Assist with payment-related inquiries and provide receipts or documentation as needed.
• Follow up with customers regarding appointments, requested documents, and service needs.
• Maintain a clean, organized, and welcoming reception and office area.
• Support agency staff with customer service, data entry, correspondence, and other office duties as assigned.

Front Desk Receptionist at Bob Steele Salon (2025-08 – 2026-06)

• Greeted clients warmly and provided exceptional customer service in a fast-paced salon environment.
• Answered phones, scheduled appointments, and managed the daily booking calendar using salon software.
• Checked clients in and out, processed payments, and balanced cash and card transactions accurately.
• Confirmed appointments, handled client inquiries, and resolved scheduling conflicts professionally.
• Maintained client records and updated appointment information accurately.
• Supported daily salon operations and maintained a clean, organized, and welcoming front desk and lobby area.

Paraprofessional, Special Education at Fayette County Public Schools (2023-09 – 2025-08)

• Assisted teachers with academic instruction and student progress updates.
• Organized assignments and helped prepare future learning activities for students.
• Supported students with daily living skills, including toileting, communication, physical activities, and individualized goals.
• Collaborated with teachers to prepare homework assignments, tests, quizzes, and classroom materials.

Lead Store Associate at ALDI (2021-07 – 2023-09)

• Handled cash and card transactions and assisted customers with products and groceries.
• Managed customer concerns and supported associates during daily operations.
• Performed opening and closing management duties and safely used equipment such as pallet jacks.

Medical Service Coordinator at Staffing Solutions (2020-10 – 2021-05)

Worked in a temporary-to-hire Medical Service Coordinator role supporting Logistics Health Incorporated.

• Updated medical readiness records for service members across military branches and provided customer support.

Cashier at Walgreens (2019-09 – 2020-01)

• Handled cash transactions, stocked merchandise, assisted customers, and promoted specials and store offers.

Host at Olive Garden Restaurants (2016-01 – 2019-05)

• Welcomed and seated guests according to the seating rotation, answered phones, and reserved parties.
• Monitored table availability and wait times while assisting guests and balancing multiple responsibilities.

College in Early Childhood Education – Grand Canyon University (2025-03)

High School Diploma – Fayette County High School