Kaitlin Norris

Detail-oriented and reliable professional with experience in customer service, education support, healthcare administration, insurance verification, medical records, and fast-paced service environments. Strong communication skills with a proven ability to support clients, students, and teams while maintaining accuracy and professionalism. Seeking long-term stability and growth.

Paraprofessional at Volusia County School Board (2025-08 – 2026-03)

Support teachers and students in classroom settings, assist with instructional activities, provide one-on-one student support, and help maintain a structured learning environment.

• Support teachers and students in classroom settings
• Assist with instructional activities
• Provide one-on-one student support
• Help maintain a structured learning environment

Dispatcher / Customer Service at Pacesetter Personnel Services (2025-08)

Handled inbound and outbound calls, coordinated services, resolved customer concerns, and maintained accurate schedules and records in a fast-paced environment.

• Handled inbound and outbound calls
• Coordinated services
• Resolved customer concerns
• Maintained accurate schedules and records in a fast-paced environment

Insurance Verification Specialist at Halifax Health (2024-03 – 2024-06)

Verified insurance eligibility, benefits, and authorizations while maintaining HIPAA compliance.

• Verified insurance eligibility
• Verified benefits and authorizations
• Maintained HIPAA compliance

Medical Records Clerk at Centurion Health (2023-05 – 2023-09)

Managed confidential medical records, performed audits, scheduled appointments, and maintained organized records vaults.

• Managed confidential medical records
• Performed audits
• Scheduled appointments
• Maintained organized records vaults

HIM Technician at SMA Healthcare (2022-11 – 2023-02)

Reviewed and maintained behavioral health records to ensure accuracy and compliance.

• Reviewed and maintained behavioral health records
• Ensured accuracy and compliance

Collections Specialist at DaVita (2022-03 – 2022-08)

Managed patient accounts, billing inquiries, and medical collections with professionalism.

• Managed patient accounts
• Handled billing inquiries
• Managed medical collections with professionalism

Medical Billing Representative at DuvaSawko (2018-04 – 2021-05)

Processed insurance claims, worked with Medicare and private insurers, and supported revenue cycle management.

• Processed insurance claims
• Worked with Medicare and private insurers
• Supported revenue cycle management

Customer Service / Fast Food Experience at Various Employers

Provided high-volume customer service, handled cash and POS systems, processed orders accurately, resolved customer issues, and worked efficiently in fast-paced environments.

• Provided high-volume customer service
• Handled cash and POS systems
• Processed orders accurately
• Resolved customer issues
• Worked efficiently in fast-paced environments

High School Diploma – Seabreeze High School