Kaitlynn Robison

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Patient Service Specialist at Nextcare Doctors Urgent Care (2025-11 – Present)

• Assisted patients with check-in and scheduling appointments at the urgent care facility.
• Collected patient information and verified insurance details for proper processing.
• Managed phone inquiries, delivering accurate information on services and wait times to enhance patient experience.
• Coordinated with medical staff to streamline patient flow and improve care delivery.
• Maintained patient records and ensured data accuracy in electronic health systems.
• Processed payment transactions and resolved billing inquiries to support financial operations.
• Ensured all required documentation was completed accurately before submitting claims.
• Maintained strict confidentiality when dealing with sensitive information.

Medical Scribe at Oak Street Health (2024-02 – 2025-11)

• Documented patient encounters and medical histories for healthcare providers.
• Assisted physicians with electronic health record management and data entry.
• Reviewed and transcribed medical charts to ensure accuracy and completeness for better patient outcomes.
• Coordinated communication between patients and medical staff to enhance service delivery.
• Maintained confidentiality of patient information in compliance with regulations.
• Organized clinical documentation to improve accessibility and support efficient patient care.
• Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.

Patient Care Manager at Pwn Health / Everlyhealth (2019-01 – 2024-03)

• Managed patient care programs that improved health outcomes and increased patient satisfaction.
• Implemented quality assurance measures to maintain high standards in patient services.
• Facilitated interdisciplinary team meetings to evaluate patient progress and refine care strategies.
• Oversaw compliance with healthcare regulations and organizational policies in patient care delivery.
• Developed training materials for staff to improve patient care techniques and knowledge.
• Assisted in the integration of digital health tools for streamlined patient management.
• Mentored junior staff on best practices and effective patient communication methods.
• Created protocols to assess service requirements for patients based on their acuity levels.

Medical Billing And Coding Specialist in Certified Professional Coder (CPC) – DeVry University (2025-06)