Kalee Bedeau

Customer focused professional with diverse experience in guest services, retail operations and educational support. Proven ability to manage transactions, coordinate logistics and resolve inquiries effectively. Expert at de-escalating customer issues with discretion, boosting client satisfaction. Dedicated to keeping work areas clean and organized. Proven ability to excel in fast-paced environments and eager to support office operations.

Customer Service Associate at Family Dollar (2026-03 – 2026-08)

• Welcomed shoppers, addressed product inquiries and assisted with item location.
• Processed cash, card and digital payments accurately and facilitated returns and exchanges in accordance with company policy.
• Maintained organized shelves, stocked merchandise, recovered products and maintained a clean and presentable checkout area.
• Guided customers through the store's mobile app, helping set up accounts, and finding coupons.

Guest Service Representative at McIntyre Bros. Ltd. (2024-09 – 2025-07)

Received a high volume of corporate guests, executives, vacationers and VIP clients at the airport, projecting a polished and professional company image.

• Managed daily financial transactions and reconciled administrative records.
• Effectively coordinated guest transportation for high-volume clients, ensuring a welcoming experience and minimizing wait times between guest arrivals and departures.
• Utilized Microsoft Office to update internal spreadsheets and log visitor data.
• Arranged tours and expeditions, overseeing logistics for accommodations, transportation and equipment.
• Managed the central office inbox and operated multi-line phone systems efficiently, distributing emails to appropriate team members, routing calls to correct departments and taking detailed messages.
• Served as a primary point of contact to resolve tour and transportation inquiries and articulated corporate policies clearly.

Assistant Tutor at A+ Institute Junior Academy (2024-03 – 2024-08)

• Instructed 7th - 10th grade students in mathematics, focusing on individualized areas of difficulty and assigned homework and tests.
• Supported kindergarten teachers with classroom organization, distributed stationary supplies, set up presentation screens and maintained student engagement.
• Worked effectively with children exhibiting diverse needs, including autism and ADHD.
• Participated in weekly staff discussions to review student progress and strategize improvements for the upcoming week.

Floral Assistant at Smithy's Garden (2024-02 – 2024-02)

• Processed online transactions for a high-volume clientele during the peak Valentine's Day period.
• Responded to arrangement inquiries, provided suggestions and guided customers through the shop's website.
• Utilized Microsoft Excel to organize customer delivery data, ensuring the timely dispatch of floral arrangements.
• Arranged merchandise, cards, and other delivery components.

Housekeeper at Calivigny Island Resort (2023-07 – 2023-08)

• Maintained the daily cleanliness of guest rooms and common areas, enhancing overall guest experience.
• Prepared guest rooms for arrival, ensuring all amenities were in place.
• Collaborated with team members to efficiently complete cleaning tasks during peak periods, supporting seamless operations.
• Managed laundry services, ensuring timely washing, drying and folding of liners, towels and guest clothing.
• Inspected and restocked cleaning supplies, guaranteeing readiness for daily operations.
• Reported and documented maintenance issues to management for prompt resolution.

AS in Business Studies – T. A. Marryshow Community College