Kaleese Mitchell
Customer-focused professional with 5+ years of experience in healthcare and customer support
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About
Customer-focused professional with 5+ years of experience delivering exceptional service in healthcare and customer support environments. Known for remaining calm under pressure, communicating effectively, resolving concerns with empathy, and maintaining the highest standards of safety and professionalism. Thrives in fast-paced, team-oriented environments.
Experience
State Tested Nursing Assistant (STNA) - Carespring of Chesterwood - Cincinnati, OH
(2025-04 - 2025-12)
Delivered compassionate care while ensuring safety, dignity, and comfort.
- Responded calmly to changing situations and emergencies.
- Built trusting relationships through attentive service.
- Collaborated with interdisciplinary teams to provide quality care.
Resident Assistant - Mason Assisted Living - Cincinnati, OH
(2024-05)
Provided exceptional daily support in a welcoming environment.
- Escorted residents safely throughout the facility.
- Resolved concerns with professionalism and empathy.
Home Health Aide - A Miracle Home Care - Cincinnati, OH
(2022-05 - 2024-05)
Delivered personalized in-home care and built positive client relationships.
- Promoted independence while maintaining safe living environments.
Technical Support Representative - RDI Connect - Cincinnati, OH
(2020-03 - 2022-05)
Provided customer support by phone, email, and chat.
- Resolved complex issues while maintaining customer satisfaction.
Education
High School Diploma - Insight School of Ohio
