Shania Landaverde

Customer-focused professional with 5+ years of experience delivering exceptional service in fast-paced environments, including insurance, logistics, and retail. Proven ability to build strong client relationships, resolve issues efficiently, and ensure high levels of customer satisfaction. Bilingual in English and Spanish, with excellent communication, problem-solving, and multitasking skills.

Known for maintaining professionalism under pressure and creating positive customer experiences that drive loyalty and retention.

Insurance Agent / Customer Service Representative at LA Insurance Agency (2022-01 – Present)

• Deliver high-quality customer service by handling inbound calls, resolving client concerns, and answering policy-related questions
• Build strong relationships with clients through active listening and personalized support
• Educate customers on insurance policies, coverage options, and payment plans
• Process policy changes, renewals, and applications accurately and efficiently
• Resolve billing issues, claims questions, and service concerns in a timely manner
• Maintain detailed and accurate customer records in CRM systems
• Follow up with clients to ensure satisfaction and retention
• Support clients through the full customer lifecycle, from inquiry to policy servicing

Customer Service Coordinator at Darr Equipment (2017-01 – 2022-12)

• Served as primary point of contact for customers, ensuring timely updates and issue resolution
• Managed service requests and work orders, maintaining clear communication with clients
• Handled account inquiries, billing concerns, and collections with professionalism
• Maintained accurate customer records and ensured data integrity in internal systems
• Coordinated with internal teams to resolve service issues and improve customer satisfaction

Shipping & Receiving Clerk (Customer-Facing Role) at GEODIS (2015-01 – 2017-12)

• Assisted drivers and vendors with shipment inquiries and documentation
• Resolved discrepancies in shipments and communicated solutions to customers and carriers
• Maintained organized records to support efficient operations and customer requests
• Ensured accuracy and timeliness in processing shipments to meet customer expectations

Cashier / Customer Service Associate at Seven Dollar Beauty Supply (2013-01 – 2015-12)

• Provided friendly, fast, and accurate service in a high-volume retail environment
• Assisted customers with product selection and recommendations
• Resolved customer concerns and handled returns and exchanges professionally
• Built rapport with repeat customers, contributing to customer loyalty
• Maintained clean, organized, and customer-ready store environment

High School Diploma (or equivalent) – Dallas, TX