Karina

Dedicated and service-driven professional with extensive experience in customer engagement, front desk coordination, and fast-paced retail environments. Skilled in managing client communications, scheduling, point-of-sale transactions, and maintaining smooth day-to-day operations. Known for delivering attentive care in client handling settings, exceeding sales goals, and fostering welcoming, customer-first experiences that enhance satisfaction and retention.

SALES FLOOR ASSOCIATE/CASHIER - VICTORIA SECRET

(2022-05)

Deliver a personalized one-on-one shopping experience by assisting customers with styling, product selection, and tailored recommendations while building strong client relationships and upselling effectively. Operate register efficiently, handle transactions accurately, and support store organization and visual merchandising while contributing to social media content creation, promoting products, and enhancing brand engagement.

CUSTOMER SERVICE REPRESENTATIVE - RANDALLS

(2021-10 - 2022-10)

Deliver excellent customer service by accommodating client needs, resolving inquiries, and ensuring positive shopping experiences while handling transactions accurately, maintaining product knowledge, and supporting store operations through organization, cleanliness, and attentive customer-focused service.

FRONT DESK COORDINATOR - WESTBURY ANIMAL HOSPITAL

(2019-05 - 2021-11)

Administered medications and supported canine health, scheduled appointments for new clients while ensuring accurate pet documentation, maintained facility cleanliness and front desk duties, demonstrated strong communication and assisted with marketing and newsletter design.

Health and Science - Houston Community College (2021 - 2022)

High School Degree - Westbury High School (2018 - 2021)