Karrie Chen

Accomplished and results-driven professional with strong expertise in supporting end-to-end digital initiatives across creative services, UX/UI design, quality assurance, digital production, and cross-functional project environments. Demonstrated success in managing concurrent digital projects and establishing QA methodologies, including development of test plans, detailed test cases, regression testing frameworks, and UAT workflows. Proven ability to oversee project lifecycles from planning through execution, including scope definition, milestone tracking, risk identification, resource coordination, and deliverable management in fast-paced environments.

Strong background in process improvement initiatives with focus on maintaining budgets, optimizing project workflows, enhancing documentation systems, and strengthening cross-functional alignment across design and development teams.

Project Manager | Quality Assurance Analyst at Saberin Software (2022-01 – 2024-12)

Directed project planning activities, including scope definition, requirement gathering, milestone creation, resource allocation, and risk assessment to ensure timely and cost-effective delivery of solutions.

• Improved lifecycle visibility, quality consistency, and cross-functional alignment through optimized project governance, quality assurance practices, and standardized testing and documentation frameworks.
• Increased overall team efficiency by 67%, enhanced cross-functional collaboration, and accelerated design handoffs by streamlining end-to-end design-to-development workflows and embedding Figma into cross-functional processes.
• Led multiple concurrent web platform projects by coordinating UX/UI, development, and business stakeholders, managing timelines, deliverables, and assets, and adapting priorities to ensure high-quality delivery aligned with evolving business objectives.

Digital Media Associate at Saberin Creative (2020-01 – 2022-12)

Developed wireframes and high-fidelity web platform mockups aligned with client specifications and brand identity guidelines. Aligned visual solutions with brand identity by collaborating with two startup clients to refine logo designs through iterative feedback cycles.

• Ensured alignment between creative vision, brand strategy, and audience engagement goals by collaborating with designers and brand leadership to translate campaign objectives into cohesive digital executions.
• Maintained WCAG accessibility compliance by reviewing and implementing accessibility guidelines to improve usability, inclusivity, and legal compliance across digital designs and client deliverables.
• Increased client approval rates by 20% during review and validation stages by evaluating digital product design and usability outcomes, leveraging Adobe XD, and developing realistic user experience prototypes.
• Performed rigorous QA and UI/UX reviews before deployment by coordinating multiple client engagements, overseeing timelines, tracking deliverables, and maintaining cross-functional communication.

Marketing | Design Intern at Jaccard Corporation (2019-01 – 2019-12)

Conducted market research, analyzed consumer behavior trends, and translated insights into visually compelling design assets to assist in conceptualization and execution of integrated marketing campaigns.

• Supported marketing and product initiatives by creating and enhancing graphics in Adobe Photoshop, conducting research on marketing strategies, analyzing website performance, and identifying UI improvement opportunities.

Printing Assistant Co-Op at RIT Print | Postal Hub (2019-01 – 2019-12)

Delivered high-quality printed materials with operational efficiency and accuracy by supporting print production operations and coordinating with lead pressmen, digital press operators, bindery team leads, and production staff.

• Collaborated with prepress specialists to create variable data for orders, prepare production-ready files using Adobe InDesign and XMPIE, and communicate with customers to confirm requirements and ensure accurate final output.

Graphic Designer | Content Curator at Print in the Mix (2018-01 – 2018-12)

Improved overall design effectiveness and user engagement by evaluating RIT Print in Mix website through structured analysis and usability testing to identify user experience and interface enhancement opportunities.

• Curated print-related articles for publication while creating supporting visual graphics in Adobe Photoshop to enhance content presentation, readability, and audience engagement.

Programming Assistant Director | Project Manager at Anime Boston (2025-01 – Present)

Oversee programming operations responsible for managing dedicated event spaces and convention programming, including curated panels, cosplay events, and vendor-contracted activities. Coordinate guest speaker engagements with industry professionals, voice actors, artists, and panelists while overseeing logistics including scheduling, travel, vendor contracting, technical setup, and on-site support.

• Supported Programming Director in executing organizational programs by managing 100+ volunteers, coordinating large-scale events, and facilitating cross-divisional collaboration to improve operational efficiency.
• Overseed structured event workflows for panels (guest and attendee-hosted), cosplay stage events (competitions, performances, and game shows), and contracted vendor-led programming through application-based selection and scheduling systems.

Idol Showcase Liaison at Anime Boston (2024-01 – 2025-12)

Managed exchange of audition and application information by overseeing communication framework between Anime Boston and Idolized! to support seamless collaboration, operational efficiency, and stakeholder alignment.

• Coordinated participant movement and stage readiness by managing event flow, ensuring timely preparation and positioning for appearances, and maintaining smooth backstage operations.

Idol Showcase Assistant Event Coordinator at Anime Boston (2023-01 – 2024-12)

• Supported event execution by assisting program coordinator in evaluating audition applications, managing participant flow, coordinating stage readiness, and overseeing backstage operations.

Programming Operation Staff at Anime Boston (2022-01 – 2023-12)

• Supported programming operations for curated events, including panels, cosplay programming, and attendee-driven sessions.

Onsite Photo Editor at Anime Boston (2019-01 – 2019-12)

• Enhanced cosplayer photography on-site using Adobe Photoshop and Lightroom through professional post-processing and delivery of high-quality, retouched images with improved visual clarity, detail, and presentation standards.

Revenue Co-Director at Tora-Con (2016-01 – 2019-12)

• Earned promotion from Revenue Assistant Director in April 2018 for demonstrated leadership and operational excellence.
• Directed vendor operations, Artist Alley coordination, and attendee registration while leading cross-functional team of 30+ staff and volunteers within the Revenue Department.

Publicist | Photographer at RIT Anime Club (2017-01 – 2018-12)

• Led six-member team, archived 100+ event photographs for social media and records, and coordinated vendor production and distribution of 200 Photoshop-designed club posters across campus.

BS in Media Arts & Technology (Minor in Digital Literatures & Comparative Media) – Rochester Institute of Technology (2015-01 – 2019-12)