Katie Hayes

Results-oriented retail professional with over 18 years of experience in high-volume environments, including Target and Walmart. Proven track record in driving sales through personalized styling, managing complex visual merchandising projects, and leading specialized departments. Expert in POS systems, inventory management, and delivering an elevated guest experience that fosters brand loyalty.

Style Consultant - Target - Donelson, TN

(2025-12)

• Utilize deep product knowledge to suggest "complete looks," effectively increasing average transaction value and department sales.
• Maintain department aesthetics by executing floor sets, seasonal transitions, and high-impact vignettes to drive impulse purchases.
• Manage high-volume fitting rooms and floor replenishment while ensuring strict brand standards are met.
• Balance guest assistance with time-sensitive tasks, including zone maintenance and price changes, in a fast-paced environment.

Modular Associate - Walmart - Nashville, TN

(2016-02 - 2025-08)

• Executed complex modular resets and inventory updates using internal POS and management systems to ensure data accuracy.
• Provided high-level service by troubleshooting product issues, locating inventory, and explaining features to enhance the shopping experience.
• Trained and mentored associates on new sales systems and equipment, ensuring department-wide operational efficiency.
• Navigated digital inventory systems daily to maintain precise record-keeping and attention to detail.

Electronics Manager - Walmart - Nashville, TN

(2017-04 - 2020-04)

• Managed the Electronics department, advising customers on device compatibility, setup, and troubleshooting for hardware and peripherals.
• Identified root causes for store system errors and customer device issues, providing rapid solutions to maintain high service standards.
• Served as a subject matter expert on networking, device configuration, and consumer electronics to drive specialized sales.

Claims Associate - Farm Bureau - Goodlettsville, TN

(2025-09 - 2025-12)

• Managed detailed insurance claim processing with a focus on precision, accountability, and accurate record-keeping.
• Delivered empathetic and calm service to clients in high-stress situations, ensuring a positive brand reputation.
• Upheld strict confidentiality and privacy guidelines while handling sensitive private information.

Bachelor's - web design - Bellevue University (2026-03)

Bachelor's - information technology - Purdue University Global