Katrina McAdoo

Healthcare operations executive with 10+ years of progressive leadership improving patient experience, regulatory readiness, workforce performance, and operational efficiency across complex healthcare environments. Proven record leading teams of up to 149 employees, directing environmental services for a 289-bed hospital and five medical office buildings, achieving zero Joint Commission Environmental Services findings, and elevating HCAHPS cleanliness scores from 2-Star to 5-Star. Recognized for building accountable teams, optimizing workflows, and delivering measurable operational results.

Environmental Generalist - Contra Costa Regional Medical Center

(2025-01)

• Lead environmental safety, compliance, workflow coordination, and operational readiness across hospital departments.
• Partner with interdisciplinary leaders to strengthen patient safety, service delivery, and regulatory compliance.

Director, Environmental Services - Kaiser Permanente – South San Francisco

(2022-09 - 2024-12)

• Directed environmental services operations for a 289-bed acute-care hospital and five medical office buildings.
• Led and developed 149 employees while strengthening accountability, engagement, and operational performance.
• Delivered zero Joint Commission Environmental Services findings during the 2023 survey.
• Elevated HCAHPS cleanliness scores from 2-Star to 5-Star through standardized processes and leadership coaching.
• Managed staffing strategy, departmental budgets, productivity metrics, quality initiatives, and continuous improvement.

Assistant Director, Environmental Services - Kaiser Permanente – San Francisco

(2021-08 - 2022-09)

• Optimized staffing, workflow execution, and operational readiness.
• Partnered with executive leaders, nursing, and infection prevention teams to improve service excellence.

Manager, Environmental Services - Kaiser Permanente – San Francisco

(2020-03 - 2021-08)

• Managed day-to-day operations while improving productivity, customer satisfaction, and employee performance.

Supervisor, Environmental Services - Alameda Health System

(2017-06 - 2020-03)

• Supervised frontline operations, staffing, quality, and regulatory compliance.
• Developed employees through coaching and performance management.

Lead Environmental Services Technician - Alameda Health System

(2016-01 - 2017-06)

• Mentored staff, coordinated daily assignments, and supported departmental leadership.

High School Diploma

Surgical Technology Training