Kayla Raposo
Driven hiring and operations professional with experience in high volume recruitment, scheduling coordination, and team support, known for strong communication, adaptability, and the ability to thrive in fast paced remote environments.
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About
I’m an experienced hiring and operations professional with a background in recruitment, dispatch coordination, team leadership, and employee development. Over the past 10+ years, I’ve worked in fast-paced environments managing hiring processes, supporting daily operations, training leadership teams, and building strong communication across teams. I thrive in organized, people-focused roles where I can balance multiple priorities, solve problems efficiently, and create positive experiences for both employees and customers.
I’m currently seeking a fully remote opportunity where I can continue growing within recruiting, operations, or administrative support.
Experience
Hiring Manager & Dispatcher
Amazon DSP | April 2020 – Present
Manage full-cycle hiring processes for delivery driver candidates, including sourcing, screening, interviewing, onboarding, and compliance documentation
Coordinate dispatch operations and daily communication for delivery teams in a fast-paced logistics environment
Maintain applicant tracking systems and employee records with accuracy and confidentiality
Support onboarding and training processes for new hires to ensure operational readiness
Collaborate with leadership to meet staffing goals and operational performance targets
Handle scheduling coordination, problem-solving, and employee support while balancing multiple operational priorities
Utilize remote communication tools and administrative systems to support recruiting and operational functions
Amazon Delivery Driver
Amazon DSP | 2017 – 2020
Delivered packages efficiently while maintaining high safety and customer service standards
Managed delivery routes, time-sensitive schedules, and daily operational expectations
Demonstrated reliability, adaptability, and strong problem-solving skills in a fast-paced environment
General Manager
Speedway / Hess | 2014 – 2017
Oversaw daily store operations, staffing, scheduling, inventory management, and customer service
Managed employee hiring, onboarding, training, and performance supervision
Served as Lead Trainer for Assistant Managers, General Managers, and District Manager trainees
Conducted operational training and leadership development to ensure consistency across multiple locations
Mentored leadership staff on company procedures, performance expectations, and operational standards
Maintained operational compliance, cash handling procedures, and sales performance standards
- Led teams in a high-volume retail environment while ensuring efficient store operations and customer satisfaction
Education
Bachelor of Science in Management
Rhode Island College | 2014
