Keesha Weaver

Accomplished healthcare operations leader with progressive experience leading ambulatory care operations, quality improvement initiatives, population health programs, and provider practice management. Proven ability to drive organizational performance through strategic planning, operational excellence, workflow optimization, provider engagement, and data-driven decision-making.

Practice Manager II at Texas Health Physicians Group (2025-09 – Present)

Provide strategic and operational leadership for high-volume, multi-provider ambulatory practice, overseeing providers, clinical teams, and front-office operations.

• Direct all aspects of clinic operations, including staffing, workflow optimization, patient access, revenue cycle support, compliance, quality performance, and patient experience.
• Manage operating budgets, financial performance, expense control, and resource allocation to achieve organizational goals and maximize operational efficiency.
• Monitor profit and loss performance, revenue trends, productivity metrics, and operational benchmarks while identifying opportunities to improve financial outcomes.
• Analyze and manage key performance indicators (KPIs) including patient access, productivity, quality measures, patient satisfaction, time-of-service collections, provider utilization, and operational performance.
• Develop and implement workflow improvement initiatives designed to achieve quality, financial, operational, and patient experience targets.
• Partner with physicians and senior leadership to align operational strategies with organizational priorities and growth initiatives.
• Lead recruitment efforts for providers and staff, including candidate interviewing, selection, hiring, onboarding, and retention strategies.
• Serve as the primary leader for provider onboarding, facilitating orientation, Epic EMR training, clinic workflow education, compliance training, and successful integration into practice operations.
• Coordinate onboarding and competency-based training programs for new employees to ensure compliance, operational readiness, and long-term success.
• Facilitate Epic workflow optimization and training initiatives to improve documentation, efficiency, regulatory compliance, and provider satisfaction.
• Lead workforce planning, employee engagement, coaching, mentoring, succession planning, and leadership development activities.
• Monitor patient satisfaction, Press Ganey performance, quality outcomes, and service recovery initiatives to drive continuous improvement.
• Ensure compliance with OSHA, HIPAA, CMS, regulatory, and organizational standards while maintaining audit readiness.

Clinic Operations Manager II at Baylor Scott & White Health (2022-12 – 2025-09)

Provided operational leadership for a high-volume ambulatory clinic, ensuring alignment with organizational objectives, financial targets, and quality standards.

• Oversaw daily business operations, including workforce management, patient access initiatives, provider support, and service delivery optimization.
• Directed recruitment, selection, onboarding, and development of clinical and administrative personnel to build high-performing teams.
• Managed clinic budgets, financial performance, productivity metrics, and operational resources to support sustainable growth and efficiency.
• Established and monitored key performance indicators (KPIs) related to patient satisfaction, access, quality outcomes, productivity, and financial performance.
• Implemented strategic workflow enhancements and operational initiatives designed to improve organizational performance and achieve targeted metrics.
• Partnered with physicians and senior leadership to execute operational strategies, improve patient outcomes, and enhance practice performance.
• Led provider and employee onboarding programs, ensuring successful integration, regulatory compliance, and operational readiness.
• Facilitated Epic EMR workflow optimization and training initiatives to improve clinical documentation, efficiency, and user adoption.
• Drove employee engagement, leadership development, and succession planning efforts to strengthen organizational culture and retention.
• Guided performance improvement initiatives through data analysis, coaching, and accountability measures.
• Coordinated interdisciplinary communication and provider alignment through leadership meetings, operational huddles, and strategic planning sessions.
• Ensured compliance with healthcare regulations, accreditation standards, organizational policies, and patient safety requirements.

Quality Improvement Analyst at Baylor Scott & White Health (2021-08 – 2022-12)

Led enterprise-wide quality improvement, population health, and value-based care initiatives to improve clinical, operational, and financial performance.

• Managed multiple cross-functional projects from initiation through implementation, including project planning, stakeholder engagement, timeline management, risk mitigation, and performance monitoring.
• Served as a strategic partner to physicians, practice leaders, and executive stakeholders in advancing quality, patient safety, and operational excellence initiatives.
• Directed project governance activities, facilitated project meetings, tracked milestones, and provided executive-level status updates to leadership teams.
• Led acquisition integration projects, ensuring seamless implementation of workflows, operational processes, training, and organizational alignment.
• Developed project charters, implementation plans, workflow documentation, training materials, and change management strategies to support successful project execution.
• Oversaw provider onboarding and education programs related to quality performance, population health, value-based care, and regulatory initiatives.
• Facilitated Epic EMR optimization projects by evaluating workflow opportunities, implementing process improvements, and supporting provider adoption.
• Analyzed quality, utilization, cost, and performance data to identify trends, gaps, and opportunities for organizational improvement.
• Collaborated with physicians, operational leaders, IT teams, care management, coding specialists, and external stakeholders to drive project success and achieve organizational goals.
• Monitored project outcomes and key performance indicators to ensure alignment with strategic objectives and continuous improvement efforts.
• Provided leadership in change management initiatives, ensuring successful adoption of new programs, technologies, workflows, and regulatory requirements.

Clinical Supervisor / Registered Medical Assistant II at Baylor Scott & White Health (2016-12 – 2021-08)

• Supervised clinical operations and clinical support staff.
• Managed staffing, onboarding, scheduling, training, and performance development.
• Ensured compliance with safety, quality, and regulatory requirements.
• Promoted employee engagement and team-building initiatives.
• Performed patient intake, rooming, vital signs collection, medication reconciliation, and medical history documentation.
• Assisted physicians with examinations, minor procedures, treatments, and patient education.
• Administered medications, injections, vaccinations, EKGs, and other delegated clinical procedures in accordance with organizational policies.
• Performed specimen collection including venipuncture, urine collection, throat cultures, and point-of-care testing.
• Processed, labeled, documented, and prepared laboratory specimens for transport according to laboratory protocols.
• Conducted CLIA-waived testing including urinalysis, rapid strep, influenza, COVID-19, and glucose testing.
• Maintained laboratory equipment, quality control logs, inventory management, and regulatory documentation.

Bachelor of Science in Healthcare Management – Walden University

Associate of Applied Science in Medical Assisting – Keiser University