Keeva Savage
Operations and Case Management Professional
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About
Analytical, detail-oriented Operations and Case Management Professional with extensive experience in financial services, insurance, and healthcare. Skilled in high-volume case processing, regulatory and HIPAA compliance, data accuracy, discrepancy resolution, and workflow optimization. Experienced with complex administration systems and remote, fast-paced operations.
Experience
Front Lead Associate - FOOD LION - Greensboro, NC
(2026-05)
- Manage high-volume checkout operations, including scanning, bagging, cash, debit, and credit transactions using corporate POS systems.
- Identified operational inefficiencies and presented recommendations to corporate management, contributing to elimination of floor hand-scanner holding protocols.
- Monitor daily tills and recommend improvements to cash-back procedures and baseline cash drawer limits.
- Maintain food safety, sanitation, and age-restricted tobacco/alcohol compliance while delivering customer service.
Special Needs Caregiver - PRIVATE CHILD CARE PROVIDER - Greensboro, NC
(2025-01 - 2025-08)
- Provided structured, safe daily care for two children with complex needs, including personal care, meals, and toileting assistance.
- Implemented individualized behavior-management strategies to support emotional regulation and routine adherence.
MoneyGuard Case Manager II - LINCOLN FINANCIAL GROUP - Greensboro, NC (Remote)
(2022-11 - 2024-11)
- Processed approximately 120 complex term life insurance cases daily in a high-volume remote environment.
- Processed MoneyGuard New Business and Term Life applications using GUI, Vantage, and LifeComm with 100% data accuracy.
- Consistently exceeded productivity and quality goals while managing rigorous daily production metrics.
- Identified, tracked, and resolved NIGO discrepancies to improve turnaround across a 120-case daily queue.
- Audited applications for state insurance regulations, company guidelines, and legal requirements.
- Processed ACH payments, electronic transfers, SAP requests, and bank reviews; verified financial records, licenses, and client data.
- Prepared policy illustrations and premiums and coordinated with underwriting, sales, and finance.
- Issued approvals, denials, postponements, licensing updates, and authorization letters.
Remote Case Manager II (Contract) - MASSMUTUAL INSURANCE - Springfield, MA (Remote)
(2022-02 - 2022-07)
- Coordinated individual life insurance New Business applications and identified discrepancies early to reduce delays.
- Maintained records of monetary transactions, policy amendments, and underwriting requirements.
- Collaborated with internal teams on high-priority underwriting inquiries and case resolution.
- Reviewed complex policy documentation to correct downstream data errors and reduce underwriter rework.
Life Care Service Representative II (Contract) - LINCOLN FINANCIAL GROUP - Hartford, CT (Remote)
(2019-11 - 2021-05)
- Provided administrative and financial processing support across Contract Change & Reinstatement, Beneficiary Change, and Disbursement departments.
- Managed term life policy transactions, financial disbursements, reinstatements, and complex beneficiary updates.
- Retrieved policy documents and organized financial and contractual records for executive and compliance reviews.
- Protected confidential client and corporate financial data in accordance with privacy laws and internal security protocols.
- Resolved complex tier-two coverage and billing inquiries by phone and email, often during a single call.
Non-Clinical Patient Care Coordinator - UNITEDHEALTHCARE - Springfield, MN (Remote)
(2007-11 - 2019-04)
- Processed 150+ daily non-clinical requests involving patient pre-authorizations, billing support, and patient-file updates.
- Entered clinical data, CPT codes, and ICD-9 codes into electronic medical records and health billing databases.
- Verified patient demographics, coverage limits, and insurance requirements while coordinating inpatient scheduling and hospital tracking.
- Managed competing priorities independently in a remote environment while maintaining HIPAA privacy and security compliance.
- Served as primary contact for patient inquiries, complex billing, and scheduling issues, contributing to improved patient satisfaction.
Education
Certificate - Computer Operations & Business Administrative - BLAKE BUSINESS SCHOOL
