Keli Coffman

Managed Website and website sales Managed front lobby and phone systems Evaluated client concerns, resolved client's issues, and assisted in development of resolution to meet the client's expectations.

Client Relations Manager - The Car Cabana - Rockledge, FL

(2012-01 - 2014-05)

• Managed Website and website sales
• Managed front lobby and phone systems
• Evaluated client concerns, resolved client's issues, and assisted in development of resolution to meet the client's expectations.
• Analyzed current data to price inventory
• Developed and prepared reports for sales data, and financial data
• Reviewed researched data with management

Receptionist - Gibson Truck World - Sanford, FL

(2011-03 - 2011-11)

• Greeted and assisted customers who enter the store showroom.
• Answered incoming calls and inquires.
• Directed calls to the appropriate store representative or department for disposition and resolution.
• Assisted the Office Manager and/or General Manager with various clerical duties as needed.
• Perform basic administrative and other duties as assigned.

Cashier/Receptionist - The Car Cabana - Rockledge, FL

(2009-09 - 2011-03)

• Greeted and assisted customers who entered the store showroom.
• Answered incoming calls and inquires.
• Directed calls to the appropriate store representative or department for disposition and resolution.
• Handled all customer payment and credit transactions.
• Responsible for the daily balancing and reconciling of cash office account/s.
• Handled daily bank deposits.
• Assisted the General Manager and owner with various other duties as needed.
• Performed basic administrative and other duties as assigned.

Client Service Representative - Fiserv - Lake Mary, FL

(2007-05 - 2009-08)

• Handled clients questions via phone, addressing product issues, technical issues, upgrades, and other client needs for a client base of 500+ clients
• Managed client cases using online tracking tool, and email.
• Served as liaison between clients and development team
• Escalated issues to appropriate channels
• Recorded and tracked all customer contacts using a case management tool.
• Followed through to ensure cases were resolved and close appropriately
• Maintained call reports and matrices
• Collaborated with peers and management to meet departmental processes and procedures.

AA - Seminole Community College

Lake Mary High School (2004)