Client Relations Manager - The Car Cabana - Rockledge, FL
(2012-01 - 2014-05)
- Managed Website and website sales
- Managed front lobby and phone systems
- Evaluated client concerns, resolved client's issues, and assisted in development of resolution to meet the client's expectations.
- Analyzed current data to price inventory
- Developed and prepared reports for sales data, and financial data
- Reviewed researched data with management
Receptionist - Gibson Truck World - Sanford, FL
(2011-03 - 2011-11)
- Greeted and assisted customers who enter the store showroom.
- Answered incoming calls and inquires.
- Directed calls to the appropriate store representative or department for disposition and resolution.
- Assisted the Office Manager and/or General Manager with various clerical duties as needed.
- Perform basic administrative and other duties as assigned.
Cashier/Receptionist - The Car Cabana - Rockledge, FL
(2009-09 - 2011-03)
- Greeted and assisted customers who entered the store showroom.
- Answered incoming calls and inquires.
- Directed calls to the appropriate store representative or department for disposition and resolution.
- Handled all customer payment and credit transactions.
- Responsible for the daily balancing and reconciling of cash office account/s.
- Handled daily bank deposits.
- Assisted the General Manager and owner with various other duties as needed.
- Performed basic administrative and other duties as assigned.
Client Service Representative - Fiserv - Lake Mary, FL
(2007-05 - 2009-08)
- Handled clients questions via phone, addressing product issues, technical issues, upgrades, and other client needs for a client base of 500+ clients
- Managed client cases using online tracking tool, and email.
- Served as liaison between clients and development team
- Escalated issues to appropriate channels
- Recorded and tracked all customer contacts using a case management tool.
- Followed through to ensure cases were resolved and close appropriately
- Maintained call reports and matrices
- Collaborated with peers and management to meet departmental processes and procedures.
